British Airways Customer Service Issues

Subject: Urgent Flight Inquiry Dear Customer Service Manager, I am writing to bring to your attention the ongoing challenges we have faced regarding the return flight to the UK. Despite multiple attempts to rebook our tickets with BA over the past two years, we have encountered continuous cancellations, inaccurate flight information, and exorbitant costs associated with these changes. The lack of transparency from BA has led to financial strain, emotional distress, and prolonged separation from our family in the UK. While I acknowledge the impact of the pandemic on travel, the inconsistent communication and repeated rescheduling without proper confirmation have been exceedingly frustrating. The financial burden incurred, including expenses for accommodation, medical care, and communication with BA, has been substantial. Additionally, the decline in our health due to limited access to our GP services underscores the urgent need for resolution. I would like to urgently request a clear and definitive confirmation of our rebooking for the upcoming flight on the 9th of August. Given the uncertainties we have experienced, it is imperative to have accurate information to avoid further disruptions to our travel plans. I appreciate your prompt attention to this matter and look forward to a timely response. Sincerely, A. Raouf Ghozzi

URGENT I am scheduled to travel to Portugal tomorrow on BA2692. I originally reserved seat 11A and received confirmation from BA. Subsequently, BA changed my seat to 8A (which is not an exit row seat I paid for) without my consent. I managed to change it to 12F during check-in, which was accepted. I have also updated my Portugal Passenger Locator Form with the new seat information, which was accepted by the Portuguese authorities. However, BA is still indicating that my documents are not in order on the check-in page, even though in "manage my bookings" it shows everything is okay. Notably, there is no mention of the uploaded and accepted covid-19 negative test file from yesterday. I am currently experiencing difficulties checking in as the BA system is malfunctioning.

I flew with British Airways from Los Angeles to Chicago, then to London, and finally to Tel Aviv on June 20, [redacted]. The flight from Chicago to London was delayed, causing me to miss the connecting British Airways flight to Tel Aviv. I was rebooked on an Israeli airline, but due to expired COVID-19 tests, I couldn't board, resulting in a two-day delay in London. I have a few inquiries: 1) Do I need to fill out any forms if I'm just in transit in London? 2) My brother Josef Sharabi is traveling with me and is handicapped; can his ticket be upgraded considering the difficulties we faced? 3) Our return flight is scheduled for Monday, July 26 from Tel Aviv to London at 7:10 AM. The flight from London to Los Angeles was changed to American Airlines flight number [redacted]. I would appreciate a prompt reply as our flight is quickly approaching. Kindly send the itineraries to the provided email addresses.

Hello, My family and I have upcoming travel plans to Cyprus on August 4th and 6th. Our return date is August 25th. Unfortunately, my daughter tested positive for coronavirus. She will complete her isolation on August 4th and plans to fly on August 6th. Despite being fully vaccinated, she needs to take a Covid test 3 days before flying back to the UK. Since she recently had Covid, there might be residue affecting her test result. I'm unsure how this will impact her travel back to the UK. Does she require proof of the positive test date from her GP before departure? Any guidance would be appreciated. I contacted [redacted] for advice, but they suggested reaching out to BA directly. Sadly, I've had difficulty getting through after multiple unsuccessful attempts.

I am in the middle of a booking and was attempting to pay with PayPal. I got a message saying the payment was authorized but will only be finalized after the dealer processes it. I also got this message from BA: "Unfortunately, we couldn't connect to PayPal. Please try again or use another payment method. You have submitted an order for €3,[redacted].33 EUR to British Airways Plc. Thank you for using PayPal. Please note this is not a payment yet. Your account will only be charged once the dealer processes the payment. You might receive several notifications while the dealer processes your order. The dealer only receives the money once they process your payment." You can check the full details of this payment in your PayPal account. Transaction Code: O-0PG19651CW[redacted]. Transaction Date: 26.07.[redacted] 06:34:26 GMT-07:00. Dealer: British Airways Plc. Instructions to dealer: You have no instructions.

I am seeking assistance regarding a payment issue with British Airways and American Airlines. I believe I was erroneously charged twice for the same ticket for my upcoming trip from San Diego to Thessaloniki on September 15, [redacted]. The situation arose after I purchased a ticket through Kayak on August 3rd and paid for a seat reservation on the American Airlines flight to Dallas, but faced difficulty with the flights controlled by British Airways. Despite purchasing a ticket from British Airways as advised by a representative, both transactions are still pending on my credit card. After encountering challenges with American Airlines in attempting to cancel one of the bookings, I was directed to pass on the Record Locator numbers RT19M6 and 28TYV7 to British Airways. I am now seeking a refund of $[redacted].93 for the duplicate booking and hope to resolve this matter promptly. Your urgent attention to this issue is greatly appreciated. Thank you. -Suzanne Fridley

Regarding our Booking M7KPOR and my parents' booking with the reference MAT2DK: My partner, parents, and I have made reservations for a multicity holiday under the mentioned references. We recently received an email stating that the flight from New York to Toronto has been rescheduled to depart 7 hours later than originally planned. This change is highly inconvenient for us as it significantly impacts our time in Niagara Falls. We would arrive at our hotel past midnight and would have no time to explore before heading to Toronto the next morning. Unless the original flight time can be honored or something very close to it, we will need to cancel our entire holiday package. We are requesting a full refund for both booking references, which includes paid seating and car rental reservations made through your company. Despite trying to reach out via phone multiple times, I have been unable to connect due to busy lines. Please contact me promptly to confirm the cancellation of both bookings and arrange a full refund. You can reach me via email at [redacted] or at [redacted]8. I look forward to your prompt response as I will need to make alternate arrangements with another travel provider. Thank you.

We have a booking on BA flight [redacted] from London Heathrow to Denver on October 6 under trip locator code 3KUXBP for Howard and Jacqueline Goldberg. I paid $62 for seat 50D and $71 for seat 50C on July 14, [redacted]. Following your notification of a seat change to a different aircraft, the substituted seats are not suitable, and the system prompted an additional charge when I tried to change them. In the email regarding the seat change, it was mentioned that affected flights would be highlighted in red in Manage My Booking, which I am unable to locate. I am hesitant to incur extra fees for pre-assigned seats. I would appreciate guidance on changing seats without extra charges, especially since the website indicates lower costs for the desired seats. Currently assigned seats are 26D/E, but we prefer 30C and 30D for aisle seats across from each other.

From David G Jenkins ExecClub membership number [redacted]1: I have made multiple Premium Economy flight bookings in the past 18 months to visit my son and his family, but due to Covid-19 cancellations and restrictions entering the USA, I have been unable to complete these trips. All bookings were made under the reference LA9FCB. After my most recent cancellation, I rebooked a Premium Economy flight for September 1st at 14:15 on BA0287 to SFO, returning on October 2nd at 16:30 on BA0284. A voucher was issued to cover the new booking, prepaid seats, and any cost changes. However, I was informed that I can't select my seats until check-in this time. As an 83-year-old with a history of prostate cancer and needing frequent bathroom visits due to medication, having an aisle seat is crucial for me not to disturb others. Previously, I could reserve aisle seats for both flights in Premium Economy. I hope this issue can be resolved, as it has not been a problem in prior bookings. Thank you for your assistance. David

Dear Sir, I have booked a ticket for my son who will be pursuing his MS in the USA. He has an F1 student visa for the USA. The journey is scheduled for August 15, [redacted], with British Airways to London and then on to Dallas, Texas, USA with American Airlines. The ticket was booked through Make my trip, and it's a joint flight ticket. I have a few questions: 1) What documents does he need to board the flight? 2) Can he board the flight, and are there any Covid regulations for him to follow? 3) Will his luggage be checked through to the connecting American Airlines flight in London, or does he need to collect and recheck it with a 3.5-hour layover at Terminal 5? 4) Are there any forms he needs to complete apart from providing a negative RTPCR test within 72 hours of the flight and his vaccination certificate? I would greatly appreciate assistance with these queries.

I made a booking with British Airways for a trip from Seattle to Greece and Rome. This will be our third time traveling to Europe, and I'm optimistic about this trip. I spent $[redacted].00 on seat assignments back in March. Due to a change in our outbound flight city, our itinerary has been modified, but we are still flying with British Airways. I'm hoping they will honor our seat assignments and assist with the changes. Our new confirmation number is 4RU38QU, and our previous one was SDE92E. Our original seat assignments were in 17K & 17J and 14E & 14K. The payment was made on March 15, [redacted]. I would greatly appreciate any assistance you can offer. Thank you so much!

I have been attempting to book my seats for three weeks using a voucher I received from British Airways due to a canceled flight from the USA to the UK over a year ago. Despite numerous attempts, I am unable to speak directly with British Airways. Each time I call, I am redirected to the Indian call center where they take my card details for an additional $[redacted] charge. However, after waiting five days, I receive an email instructing me to contact them again. This cycle has repeated multiple times with no success, even though I have enough funds in my account and have not received any fraud alerts. Despite my efforts, I have not been able to obtain a refund as the cancellation numbers provided are incorrect. The Indian call center has also informed me that I am not eligible for a full refund. Frustratingly, I am willing to pay the extra $[redacted], although I had already paid for my original seats and an upgrade prior to the flight cancellation. Even when trying to book a new flight through the BA app, I am able to select my seat for an additional $[redacted] charge, which seems unreasonable. This experience has left me considering if I should stop flying with British Airways altogether.

I have a flight booked from Albania to Toronto with a 15-hour stopover at London Heathrow on September 3rd. My flight arrives in London at 9:25 PM, and my connecting flight to Toronto is at 1:10 PM. My journey originates from India with stops in Dubai, Albania, London, and finally Toronto. I hold an Indian passport and a Canadian visa. My concern is whether I will be allowed to remain airside at the airport overnight without passing through border control due to not having a UK visa. I am unable to obtain a UK visa in time. Any suggestions for facilities within the airport where I can stay airside with basic amenities like a sofa/chair with cushions, and charging ports for the entire 15-hour layover would be greatly appreciated. My arrival is at Terminal 5 and departure from Terminal 3.

Hello, I am contacting you on behalf of a friend who attempted to book a return flight from Delhi to Vienna through travelgenio.com on Friday, August 21, [redacted]. After her credit card payment failed and due to other pressing matters, she promptly tried to cancel the reservation by submitting a form on the travelgenio website. Unfortunately, she received no response other than a notification that her booking was received and to attempt payment again. Following this, she completed another form to confirm her cancellation request, but again, received no reply. Regrettably, there seems to be no phone support available for this platform. British Airways informed her that only travelgenio can process the cancellation. She is in urgent need of confirmation that her booking has indeed been canceled. What steps should she take? Your guidance would be greatly appreciated. Best regards, Gabriele Vana

Hello British Airways, I would appreciate your assistance with the following inquiry, thank you. I am a 75-year-old woman from Denmark with family in San Diego. In the event of my passing, I have requested to be cremated, and I would like for my ashes to be taken to my daughter in the USA. My question pertains to whether my relatives in Denmark can transport my ashes via British Airways to the USA. Do they require any specific permissions or customs information for this process? I eagerly await your response so that I can convey and document the necessary steps for my relatives in Denmark. Warm regards, Birthe Rolf Olsson Jydekrogen 6, Foens [redacted] Nr. Aaby Denmark Email: [redacted]

Hello British Airways, I am seeking clarification regarding the transportation of ashes to the USA. As a 75-year-old woman from Denmark with close ties to my daughter and grandchildren residing in San Diego, I plan to have my ashes brought to them upon my passing. Could you kindly inform me if my relatives in Denmark can transport my ashes via British Airways without requiring any additional permissions or customs information for entry into the USA? Your prompt response would be greatly appreciated as I wish to relay and document this information for my family in Denmark. Thank you, Birthe Rolf Olsson Jydekrogen 6, Foens [redacted] Nr. Aaby Denmark.

Hello, We reserved a single journey ticket from Hyderabad(India) to San Francisco for my 18-year-old son, who was heading to university with an F-1 visa, departing on August 18, [redacted], a month in advance for $[redacted]. The flight path was as follows: Flight BA [redacted] from Hyderabad to Heathrow(London) and then Flight BA [redacted] from Heathrow to San Francisco. The booking was made through the Make My Trip website. Prior to making the reservation, we verified on the British Airways website that international students with F-1 visas were exempt from travel restrictions for the entire journey. However, when my son arrived at the airport on August 18, [redacted], he was refused boarding by British Airways staff, claiming that F-1 visa holders were not permitted on the flight. They instructed him to apply for a travel voucher and escorted him out of the airport before he could contact us. Consequently, we had to hastily book a flight with another carrier (United Airlines) for the same day as his classes were commencing on August 19. This last-minute booking cost us $[redacted], nearly three times the original amount. Both British Airways and Make My Trip declined a refund, asserting it was a "no show." British Airways staff did not provide any written explanation during the boarding refusal at Hyderabad airport. Our only evidence to refute the "no show" claim might be the security footage from Hyderabad airport. British Airways has been unresponsive to our grievances. Due to British Airways' deceitful and avaricious conduct, we endured substantial emotional and financial distress. We are seeking a refund of the initial fare and compensation for the financial difficulties we encountered. Any guidance on how to proceed would be appreciated. Thank you in advance.

I'm disappointed that my paid seat selection on my YVR to Dallas flight U9ZFDM has been changed by BA to 32E and 32D, moving us from an aisle and window to the middle of the plane. Amidst COVID concerns, sitting in the middle is not ideal. I urge for our seats to be moved back together on an aisle and window promptly; otherwise, I may have to cancel this trip, causing great frustration. Understanding that operational reasons may have caused this change, I am puzzled why our seating was reassigned to the middle of the plane instead of ensuring we stayed together. Please clarify the airline operating this route to Dallas - AA or BA. Also, we are connecting in Dallas with AA to Heathrow and then aer lingus to Belfast City. Our travel dates are from December 1 to January 4, [redacted]. I initially organized all seats accordingly. Kindly place us in exit row seats together for the YVR to Dallas leg without seating us in the middle. I find it inconvenient that despite booking through AA, I am directed to address this matter with BA. I question why my booking was accepted if BA is making seat changes without coordination.

Hello, my wife and I are scheduled to travel to Munich tomorrow on September 7th. Our plan is to travel directly by train to Austria for a 10-day visit. We have uploaded our Covid-19 vaccination proof, but we received an email from your office stating that verification was not possible due to incomplete documents. Based on the information from the German Government website, transit through Germany should be allowed as long as we take the most direct route to our final destination in Austria. In this case, it seems an advanced passenger notification form is not needed. However, we are having difficulty filling out the form as it asks for a German residential address and postcode, which we do not have since we are just passing through Germany on our way to Austria. Our flight is tomorrow morning, and we are currently unable to check in online. Any guidance would be appreciated. Thank you.

Hello, I have two bookings: one for myself and my wife with reference K4N9FB, and one for my son with reference K4HXUH. These bookings include flights, seat reservations, and car hire for a trip from Newcastle to Miami on September 28, [redacted]. The balance for these bookings is due in 2 days, but since the USA has a ban on UK citizens entering, I believe our flights will be canceled. It wouldn't make sense to pay the balance now. I am considering canceling the bookings before Wednesday, but I am unsure about the deposit, car rental, and seat booking. I have been unable to reach BA by phone, so I am reaching out here for guidance on my options and the best course of action. Thank you, Barry Corbett, Executive Club member [redacted]3.