My husband received an email that his flight on Wednesday the **st Jamaica was cancell...
GetHuman5887635's Complaint issue with British Airways from March 2021
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5887635's own words
My husband received an email that his flight on Wednesday the **st Jamaica was cancelled. This was a connecting flight from Belfast. When i contacted your customer services department i had a very poor experience with the representive who when i complained and asked to speak to someone else they informed me to hang up and dial back to get another advisor.*When I did the other representive was extremely helpful However this on top of my husbands flight being cancelled has been distressing not to mention the extra expensive of a covid test and new flight. This is money that we can not afford. I would appreciate if i could be compensated for this not to mention the stress caused.
GetHuman5887635 did not yet indicate what British Airways should do to make this right.
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