British Airways Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about British Airways customer service, archive #20. It includes a selection of 20 issue(s) reported December 31, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need help rebooking my flight. I was traveling on a British Airways ticket from Uganda to Dallas Fort Worth via Doha and London but was denied boarding due to visa restrictions for transit through London. I was offered an alternative to fly directly from Doha to Dallas, but Qatar couldn't change my ticket, so I need to contact British Airways to rebook. My ticket number is [redacted][redacted]-[redacted]. Thank you.
Reported by GetHuman-riamtrav on четверг, 31 декабря 2020 г., 9:12
I have encountered multiple issues with three different airlines concerning my accumulated miles. Firstly, my British Airways miles are set to expire today (12/31/20) and I have been unsuccessful in reaching the US customer service to request an extension, needed for my upcoming trip to Central Asia. Secondly, United Airlines abruptly canceled over [redacted],[redacted] miles I had earned through extensive travels without any prior notification. I am eager to have them reinstated for future domestic and international travel in 2[redacted]. Lastly, I am facing a similar dilemma with Delta Airlines, where my accrued miles are currently inaccessible and uncertain. Like with United Airlines, I am seeking to recover all my earned miles to utilize for national and international trips over the next few years. I am seeking guidance on how to address the mentioned concerns and achieve my goals. I would appreciate a prompt response via email. Thank you for your assistance. Sincerely, Madeleine Nawar
Reported by GetHuman5604225 on четверг, 31 декабря 2020 г., 18:26
I boarded an American Airlines flight on 30th December from Minneapolis, USA with Flight No: AA4242 Economy and confirmation No: AAZSNZR to Dallas DFW. Due to a diversion to Oklahoma City and a delayed flight because of a covid cleanup in Dallas, I missed my connecting flight with Qatar Airways to Lagos via Doha. American Airlines rebooked me on AA50 on 31st December to London, then on 1st January, I boarded British Airways Flight BA75 to Lagos. Upon arrival in Lagos, my three bags with the baggage tags AA237682, AA237674, and AA237676 were missing. I reported this to the Baggage Office at the Lagos office and have been staying at a hotel waiting for my bags so I can continue to Warri, Delta State. The delayed baggage reference in Lagos is: LOSBA78640. I kindly ask for assistance in locating my missing bags promptly. Thank you.
Reported by GetHuman-ogheneji on понедельник, 4 января 2021 г., 12:48
I am trying to book a flight from London to Portugal. I am British but live in Portugal with my 3-year-old son, who is half Portuguese. According to the UK Government, all travelers need a negative PCR test to fly, including children up to 2 years old. However, I believe this information may be incorrect as children over 2 years old probably require the test. I am struggling to confirm this as I can't reach the Government or BA. The test needs to be done within 72 hours of the flight, but some testing companies can't guarantee results within that time frame. How can I ensure we have our test results in time for boarding BA? I previously contacted BA through online chat, but it seems the service is unavailable now. I have been calling, but the automated system disconnects my calls. I need guidance on how to proceed with booking our flight back home.
Reported by GetHuman5629105 on четверг, 7 января 2021 г., 11:53
Our flight from Barbados to Gatwick was canceled, and we've rebooked on a different flight to Heathrow instead. We're now thinking of booking a connecting flight from Heathrow to Geneva. Will our bags be checked through to Geneva with the different booking references? If so, can we stay airside in transit at Heathrow, and would we still need a Covid test? Thank you.
Reported by GetHuman5637361 on суббота, 9 января 2021 г., 12:39
Dear British Airways, I am seeking guidance on how to address an issue unrelated to flight experiences. Recently, I purchased a BA utility half oven from WhatABuy for over £50, but instead of my intended item, I received some plates. Although I understand the standard advice is to contact the seller directly, I am puzzled as to why British Airways granted them permission to sell your products. After discovering their poor customer service reputation following my unsuccessful attempts to resolve the issue, I am left wondering why BA did not scrutinize their credentials before allowing them to represent your brand. This has significantly impacted my trust in British Airways. I have shared my feedback on Trustpilot. Sincerely, Disappointed Steve Hambleton
Reported by GetHuman5637529 on суббота, 9 января 2021 г., 14:14
Dear British Airways Customer Service, I am writing to address the issues with my recent booking under Order Number: L4U8A9. I had booked a round-trip flight from JFK to TLV with a connection in London Heathrow for travel on Sep 12, [redacted], returning on Oct 29, [redacted], at a total cost of [redacted] USD or approximately [redacted] Swedish Krona. The booking was made through Gotogate. Regrettably, I encountered cancellations on my return flights from TLV to New York (Newark airport) by British Airways. Subsequently, I requested a refund for these particular flights through Gotogate. To my surprise, the refund issued amounted to only [redacted] Swedish Krona or 61.5 USD, significantly less than anticipated. I am troubled by this discrepancy and seek clarification on why the refund amount is substantially lower than half of the total fare paid. Gotogate has been uncooperative and attributed the issue to British Airways. I urge British Airways to review this matter promptly and provide a full refund for the canceled flights as per the initial payment. Failure to address this matter satisfactorily may result in further action. Thank you for your attention to this matter. Sincerely, Shir
Reported by GetHuman-shirh on вторник, 12 января 2021 г., 21:24
I have recently canceled a flight (reference #TF4KIP) with a connection from SAN to FCO via LHR. The initial booking (#QU3JHG) was canceled due to government restrictions related to COVID-19. While I appreciate the refund process for the flight, I am unsure about the $[redacted] I paid for seat selection on the first booking. I believe I should be refunded for the following reasons: the flight was canceled due to UK government restrictions, and the seats I selected were altered by BA without my ability to view or modify them. Despite attempts by your agents, the seat selections never appeared for the later flight I rebooked. I was repeatedly told the $[redacted] could be used for future seat selection. As loyal Executive Club members and frequent Chase British Airways card users, who spent over $45,[redacted] in [redacted], we kindly request a refund or credit of $[redacted] for our next BA flight following the resolution of the pandemic travel restrictions. Thank you for your prompt attention. - Anthony Sogg, Executive Club member #[redacted]9.
Reported by GetHuman-agsogg on вторник, 12 января 2021 г., 21:51
I am Swathi Narayani Saravanan, a student at Northumbria University in Newcastle Upon Tyne. Originally, I booked a one-way ticket with British Airways from Newcastle to London and then on to Hyderabad. My journey was scheduled for January 24th at 6 PM from Newcastle to London, and the flight from London to Hyderabad was planned for January 25th at 14:35. I took a RT-PCR test at NCL on January 24th in anticipation of my travel, receiving a negative result on January 22nd at 6 PM. Unfortunately, I learned on January 22nd that my London to Hyderabad flight scheduled for January 25th was cancelled. I rescheduled my travel to January 26th. However, on January 26th, I was not allowed to board the flight due to the RT-PCR report being older than 72 hours. Despite explaining my student visa deadline of January 30th, I was still asked to retake the test. I pleaded at the airport desk to let me board given the circumstances. I had already invested significantly in this ticket and now I am unsure if I can rebook for a later date due to the cancellation. This situation was beyond my control, and I am seeking assistance in rescheduling my flight.
Reported by GetHuman5692992 on вторник, 26 января 2021 г., 16:55
Hello, I am looking to book a flight from Stuttgart to San Francisco for my daughter and her friend. The departure date is July 29th, and return is on August 17th. I am wondering if it's possible to book now with the option to receive a voucher in case entry to the USA is not possible due to travel restrictions (as per IATA guidelines regarding stays in Germany or Great Britain). Both passengers are students and the voucher would be used next summer. Thank you. Best regards, Manfred Seider, Executive Member [redacted]
Reported by GetHuman-yschg on вторник, 9 февраля 2021 г., 10:46
Hello, I will be landing at Heathrow on the 19th of March from Botswana through Addis Ababa with Ethiopian Airways. My Ethiopian booking reference is VLCVOX. I will then be continuing my journey to Jersey with British Airways. I would appreciate confirmation that during my brief layover at Heathrow while changing terminals, I will not be required to undergo mandatory hotel quarantine as per the UK authorities' regulations from February 15th. If you are unable to provide a definite answer, please share the contact email of a relevant person at Heathrow whom I can direct this query to. Thank you, Peter Hick Flight itinerary: Thu, Mar 18 – Fri, Mar 19 Gaborone 3:00 PM Addis Ababa 9:30 PM Ethiopian Airlines [redacted] 3h 50m layover Addis Ababa 1:20 AM London 6:35 AM Ethiopian Airlines [redacted] 4h 25m layover London 11:00 AM Jersey 12:00 PM BRITISH AIRWAYS [redacted] I understand that I will likely need to change terminals at Heathrow.
Reported by GetHuman5742673 on четверг, 11 февраля 2021 г., 9:16
Dear Sirs, My colleague and I need to travel to Rome urgently for a business trip. We plan to depart on the 29th of April and return on the 30th of April, before the start of May. We are flexible in flying from any London airport as we know there are several flights available. Prior to booking our flights, we seek clarification on the Covid testing requirements. We are aware that a test within 72 hours of departure is necessary, but we are unsure if the same test will suffice for our return trip since it is just a one-night stay. Additionally, we understand there may be a need to self-isolate for up to five days upon return and take another test before ending isolation. Could you please verify these regulations for us? Thank you for your assistance. Warm regards, David P.
Reported by GetHuman5967054 on пятница, 16 апреля 2021 г., 11:39
I am upset by the disappointing experience with British Airways crew on flight BA6306 from King Shaka Airport to Cape Town Airport. Upon retrieving my luggage, I noticed it had been tampered with and found that two of my expensive weaves were missing. This incident has left me feeling frustrated and angry. I urge British Airways to address this issue promptly and return my stolen weaves. As an orphan who worked hard to afford these items, it is important to me that they are returned as soon as possible.
Reported by GetHuman5998125 on воскресенье, 25 апреля 2021 г., 6:12
Dear Sir or Madam, I am reaching out to request a refund for the airline tickets we reserved for our employees. Due to the current Covid19 pandemic situation and the fact that Mr. Vít Umlauf is no longer with our company, we will not be able to use the vouchers you offered us. The tickets were paid for on 5/2/[redacted] by Mr. René Valvoda's credit card (Managing Director of StorageOne, a.s.). Ticket numbers: [redacted][redacted] under the name Jan Srb [redacted][redacted] under the name Vít Umlauf I have tried to arrange the refund over the phone several times without success. I was informed that I do not have the authority to handle this matter. Mr. Valvoda, the cardholder and Managing Director of StorageOne, a.s. (Řeporyjská [redacted]/17, Prague 5, IČO [redacted]5), has given me full power of attorney to address this issue on his behalf. I have submitted this power of attorney through your online form but have not received any further communication from your end. If I do not receive a response regarding this matter, I will involve our legal team. Best regards, Petra P. Office Manager StorageOne, a.s.
Reported by GetHuman6004916 on вторник, 27 апреля 2021 г., 11:37
Hello, I attempted to book a flight last year on February 11th from Grenada to St. Lucia with British Airways through CheapOair. My card had some issues during the booking process, so I requested to cancel the flight and pay in cash instead. Although I never actually traveled, I recently discovered that the money was deducted from my account four months ago. I have been trying to contact CheapOair over the phone without success. I am now attempting to get in touch with British Airways to check if there is a flight booked under my name. As I requested the booking to be canceled, I do not have an itinerary. You can reach me at [redacted] Thank you. Donnisha
Reported by GetHuman6007339 on вторник, 27 апреля 2021 г., 21:31
Subject: Update on Travel Booking for D. Pashley Hello, I had previously made travel arrangements for myself, my wife, daughter, and grandson under booking number LOZUW7. Due to unforeseen circumstances related to Covid-19 and our age, it seems unlikely that my wife and I will be able to travel abroad in the near future. Considering our current financial strain, exacerbated by recent car troubles, I kindly request a refund of the funds being held as a voucher for future use. I understand if a 50% credit voucher is issued for my daughter and grandson's future travels. Please process this refund at your earliest convenience. Thank you for your understanding. Warm regards, Dave Pashley
Reported by GetHuman-dgpashle on понедельник, 10 мая 2021 г., 20:34
Good Morning, My son, A.S., was scheduled for an [redacted] flight from London Heathrow to Mexico on May 31st, with a connecting flight in Dallas on BA1504. Despite having his ESTA, he was denied boarding and told he could only travel to Mexico through Madrid. The attendants did not even check his ESTA. This caused significant stress, forcing him to book a new flight on the same day to avoid expiration of his fit-to-fly certificate and incurring additional expenses. We are seeking clarification to prevent such situations in the future. I am providing permission for you to contact A.S. directly. Alternatively, please email at [redacted] Thank you, Jill Snell
Reported by GetHuman-jillmsne on среда, 2 июня 2021 г., 10:06
Hello, I made a reservation for a BA166 flight from Tel Aviv to New York via London departing on 22 July [redacted] and returning from Boston via Madrid on 4 August with Iberia, although I intended to choose BA. My booking reference is P79SDY. I encountered an issue while completing the required documents for PCR tests and Covid regulations for entry into the U.S. As a Canadian citizen with two vaccines and a pre-flight test, it was surprising to learn that I'm unable to enter the U.S. due to a 5-hour layover in LHR. I wish to either receive a refund or credit for the ticket from the Travelup agency, which claims it cannot provide one. I would have opted for a direct flight had I been aware of this restriction beforehand. Considering changing the ticket to a round trip TLV-YYZ-TLV could be a solution. If the Israeli government decides to close its borders due to a surge in Covid cases, I wonder if a full refund would be issued if the flight is disrupted. I haven't canceled yet and seek guidance on the deadline to do so. Your assistance in this matter is greatly appreciated, as arranging travel amid the current circumstances has been quite stressful. Thank you, A. Horwich
Reported by GetHuman-a_horwic on четверг, 24 июня 2021 г., 21:08
Dear forum members, I wanted to inform you that we have a reservation with BA Holidays to travel to Mauritius on the specified dates and stay at the Paradis Beachcomber Golf Resort and Spa (Le Morne). Due to the Covid-19 situation, we have noticed on the official Mauritius government website that only certain hotels on the island will be available to fully vaccinated tourists starting from September. As we are all fully vaccinated, our current hotel is not on the approved list. Therefore, we are interested in changing our booking to one of the approved hotels and have identified the Constance Prince Maurice as a suitable alternative, notably for its golf course. We have been attempting to contact BA on the phone without success and are eager to finalize this change. Kindly assist us promptly.
Reported by GetHuman6308562 on четверг, 8 июля 2021 г., 14:29
In June, Mr. Peter and Mrs. Laraine Newins received a voucher for their cancelled British Airways trip to Portugal due to government travel restrictions. Since July 7, Mr. Newins has attempted to book another holiday with BA using the voucher but has faced challenges reaching the correct customer service agents. Despite dialing various numbers provided by BA, including (0[redacted]), ([redacted]), and ([redacted] [redacted] [redacted]), Mr. Newins encountered difficulties. In a frustrating conversation with an agent based in India instead of the U.K., he learned that the contact number was only for disruptions. After much effort, a new number was provided, which led to dead ends with COVID-related information and disconnections. Mr. Newins sought guidance on resolving this issue since the 7th, and any advice would be greatly appreciated. - Mr. Peter Newins
Reported by GetHuman6316716 on суббота, 10 июля 2021 г., 7:45

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