British Airways Customer Service Issues

Archive 18

The following are issues that customers reported to GetHuman about British Airways customer service, archive #18. It includes a selection of 20 issue(s) reported March 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently stuck in Nepal due to cancelled flights. I purchased a new ticket with Qatar Airways for a flight from Kathmandu to Doha on 21.03, continuing to London on 22.03. However, I discovered that the flight from Doha to London has been canceled. Qatar Airways offered to change my booking for a direct flight from Kathmandu to London on the 22nd. The issue is that I will arrive at Heathrow airport at 8:25 p.m., but I have a ticket with your airline for a flight from Gatwick to Edinburgh at 9:10 p.m. on the same day. I am requesting assistance to change my booking from Gatwick to Heathrow so I can finally make it home after a stressful week. Thank you for your help.
Reported by GetHuman4496991 on Freitag, 20. März 2020 08:57
My flight from Tel Aviv on April 30th was canceled, but my connecting flight to Glasgow was not. My reference number is VEVSUS. I attempted to rebook my flight, but encountered issues. I received a notification on my phone that the request couldn't be processed. Upon returning home, I received an email about a refund for the Tel Aviv flight. I've tried contacting customer service in Tel Aviv and the UK, but keep getting redirected back to manage my booking. I am hesitant to rebook without clarity on my Glasgow connection. I aim to reschedule my flight from Tel Aviv to London Heathrow with a connecting flight to Glasgow. I would prefer a flight in April if possible but understand if it's not available. Please provide guidance on how to proceed. Thank you. - RODGER
Reported by GetHuman4509757 on Montag, 23. März 2020 07:08
I realized there was an error in my booking from Heathrow to Singapore on Tuesday, March 17, around 4 pm (UK time). I followed the steps in the "Manage my booking" section for cancellation options. After providing my details, a travel voucher was requested, but I am unsure if this means the cancellation was processed within the 24-hour window for a full refund. I attempted to contact British Airways multiple times via phone and submitted an email through their website. Although I received a personalized response stating cancellations must be done over the phone, no confirmation email was received after filling out the cancellation form online. Since the flight I wish to cancel is scheduled for Wednesday, March 25, and I can still see the booking reference online, it seems the cancellation has not been completed. I am seeking advice on how to proceed to ensure a full refund within the 24-hour timeframe.
Reported by GetHuman-simandre on Dienstag, 24. März 2020 14:49
I need assistance requesting a refund for four flights booked to the USA. Two flights were canceled by BA, and they are suggesting to rebook two internal flights with AA, which is not possible for us. We are seeking refunds for all flights but have been unable to reach them by phone. Additionally, we are unsure if our email will get through without a customer service contact. Can anyone offer guidance on how to proceed?
Reported by GetHuman4593791 on Montag, 6. April 2020 17:45
I am looking to submit additional documents to support my claim with reference number [redacted]3. However, every time I attempt to send the copies, they are returned due to an incorrect email address. I have provided substantial information about my upsetting journey where I was mistakenly flown to Hong Kong and back after a lengthy nine-hour wait at Heathrow. This error resulted in missing my flight to the Philippines to see my son. I was traveling with my son's partner, who was accommodated on a direct flight to Manila after the initial delay at Heathrow. Despite inquiring at the British Airways desk and being reassured there was no issue, I faced significant trouble during my journey. While I have already shared these details, the request for more information prompted me to elaborate further. Facing potential holiday cancellation was understandable, given the extraordinary circumstances; however, this distressing experience could have been avoided if British Airways had verified the situation correctly. Traveling alone at 69 years old put me at unnecessary risk, making it an extremely traumatic journey.
Reported by GetHuman4610946 on Sonntag, 12. April 2020 18:00
I recently received a letter from the British Airways Pay Office informing me that my sick pay will stop on April 13, [redacted], based on my employment contract. I was on annual leave from March 8th to March 19th when I fell ill due to a back problem on March 15th and have been on sick leave since March 20th. With the onset of the coronavirus, British Airways placed me on Furlough from April 4th to May 31st, following the government's 80% payment scheme for employees. I am unsure how this will impact my wages and if I will receive 80% or £[redacted] in this situation. Can someone please clarify this for me?
Reported by GetHuman4679285 on Montag, 20. April 2020 09:52
Hello Team, I appreciate the ticket booking assistance. However, I encountered a major issue with the booking as the payment was deducted twice from two different accounts. Initially, I provided my HDFC account details to the customer care executive for the ticket booking. Subsequently, I received an email with the subject "Please Contact British Airways" addressing Mr. Ansal with a booking reference: JEMKQC. The email requested a call back regarding the existing reservation. Upon contacting customer care again, I was informed about an issue with the current card details provided. I then supplied alternative card details from SCB. Following this, I received a confirmation email on 12th May [redacted] for the booking with a transaction of [redacted] INR from the SCB card. To my surprise, on 16th May [redacted], another transaction of [redacted] INR occurred on the initial HDFC account. I kindly request a refund of the duplicated payment at your earliest convenience. Thank you for your attention to this matter. Warm regards, Neeraj Kumar.
Reported by GetHuman4828350 on Samstag, 16. Mai 2020 14:40
I had booked an air package tour with Gate 1, and they arranged the air reservations with British Airways for a trip from Mar 19 to Mar 30. Unfortunately, my sister and I couldn't go on the trip due to unforeseen circumstances. British Airways informed me that there would be no change fees for trips during that period, but I needed to contact the booking agent. We rescheduled the trip for Sep 10 - Sep 21, which may also need to be changed now. Despite reaching out to British Airways via email and phone, I haven't received a response. I have two main inquiries: 1) Are we liable for change fees for the initial booking, considering the international flight restrictions at the time, and 2) Will change fees be waived if we need to reschedule again in September? If we are not accountable for change fees, how can I communicate this to Gate 1 to have the fees removed for the March dates? The flights in question are TBSP87 and TBL7EP.
Reported by GetHuman-pfstops on Freitag, 22. Mai 2020 16:50
I am filing a complaint against British Airways for an issue that arose with my sister and me regarding a tour booked through Gate1 that included airfare on British Airways. Our reservations were for March 19-30 under the names Barbara Jean McLaughlin and Patricia Lynn Fiedler with Reservation #[redacted]-17. Despite receiving an email from British Airways waiving rebooking fees for our travel dates regardless of the booking date, Gate 1 charged us a fee when we rebooked on March 16. Numerous attempts to resolve this with Gate 1, through emails and calls to customer relations, have been futile. I am attaching documentation that supports my entitlement to the fee waiver and seek assistance in having the charges removed through Gate 1. The confusion regarding the waiver process and the seeming inconsistency in its application are concerning, and I am eager to have this matter resolved promptly. Thank you. - Patricia F.
Reported by GetHuman-pfstops on Donnerstag, 11. Juni 2020 20:41
My insurance company is creating obstacles. They are insisting on written confirmation proving we are not eligible for a refund on a domestic return flight canceled due to the coronavirus outbreak. Despite canceling the trip three days before departure, we opted for a voucher offered by BA to avoid a no-show scenario. While BA operated the outbound flight, the return flight two weeks later was later canceled. The insurers are now claiming BA should refund the money for the non-cancellable tickets. Additionally, there is a dispute over seat reservation fees for a long-haul flight that the tour operator canceled. BA claims these fees are non-refundable, but the insurer demands written proof specifically for our case. How can I persuade BA to provide written confirmation to the insurers regarding the non-refundable nature of these tickets?
Reported by GetHuman4950675 on Sonntag, 14. Juni 2020 15:41
I have made bookings through Skiddoo.com with the following references: 1. DHARMAKIRTI/CHANDINIMRS- Booking reference # K6UVVE 2. DHARMAKIRTI/UPALISARATHMR- Booking reference # K7OB8S Although Skiddoo informed me of the cancellation on April 10 and promised a refund within 8-10 weeks, I have not received any payment. After discovering that Airtickets.com has taken over Skiddoo's business, I contacted British Airways in Sydney, and they confirmed that my refund had not been issued yet. However, Airtickets.com has been unresponsive to my attempts to reach them. I kindly request a direct refund from you and seek your help in resolving this matter promptly. Thank you, Upali Dharmakirti
Reported by GetHuman-upalid on Sonntag, 21. Juni 2020 09:44
I made flight bookings to Antigua on March 18th and returning on May 1st through Travel Up with booking reference S6PSK5. On March 17th, government guidelines advised against unnecessary travel. I attempted to cancel through BA, but their lines were constantly busy. Traveling against government advice would nullify my insurance, and traveling without it is risky, especially with all flights being canceled. Travel Up claims they are refusing to refund or provide a flight voucher. I believe the fair solution would be for BA to refund my money or offer a voucher, considering I followed government mandates. Thank you, J. Shoesmith.
Reported by GetHuman-janshoes on Montag, 29. Juni 2020 10:46
Hello, Our flight to Alicante on June 23, [redacted], was canceled. We have another holiday scheduled with British Airways on September 20, [redacted]. We would like to inquire if it's possible to transfer the money from the canceled flight to our upcoming holiday. When I try to manage my booking, I only see payment options but no transfer details. Please advise us on how to proceed with transferring the funds or if this can be done on our behalf. Thank you. Best regards, Brian Veness. Canceled flight REF MEMVJB Holiday REF LKWXMM
Reported by GetHuman-bveness on Donnerstag, 9. Juli 2020 18:58
I need to address the poor condition of the car provided through my booking with British Airways for flight UBGL94. The vehicle from Avis/Budget had several issues, including a badly worn tire, lack of necessary features like a radio/usb for a sat nav, a broken sun visor, and performance issues such as lack of power and high tick over, potentially dangerous when pulling away at junctions. I believe cars are not checked adequately, leading to safety concerns due to a focus on profit over quality. Additionally, I was pressured into accepting extra insurance policies despite already being covered by the BA policy for CDW, adding an unnecessary cost of €[redacted]. As a retired individual over 70, I feel vulnerable to such upselling tactics and expect better service. I have notified BA as they facilitated both my flight and car rental. I urge the company to address these issues and prevent similar practices to protect other customers. I am disappointed by the lack of transparency and clarity during the rental process, especially with the language barrier and unclear explanations. I received a refund for the petrol charge but not for the duplicate CDW coverage, which needs to be resolved promptly. Thank you for looking into this matter. Regards, Peter F.
Reported by GetHuman5156090 on Mittwoch, 12. August 2020 11:34
I have a question regarding my travel plans with British Airways. I am planning to fly from Newcastle to Heathrow and back on the same day. I am considering flights with layovers of either two hours or an hour and forty-five minutes at Heathrow for the return journey. Since I believe the minimum check-in time is forty-five minutes, I am unsure if these layovers will provide enough time for boarding the return flight. I appreciate any guidance on the acceptable minimum interval between landing and taking off again at Heathrow for a connecting flight. Thank you for your help. Best, J. I.
Reported by GetHuman-jbinne on Dienstag, 18. August 2020 11:06
My daughter arrived in Dalaman yesterday only to discover her bag was left behind. Despite being initially informed it would arrive last night via Istanbul, the latest update indicates it won't be there until tomorrow. This situation is very distressing as my daughter, Harriet Randall, who recently underwent Treatment for Breast Cancer including a mastectomy, relies on specific items in her bag like adapted clothing and a prosthetic breast. The inability to speak to a representative or receive a guarantee about the bag's delivery has been incredibly frustrating. The holiday was meant to facilitate her recovery, not add additional stress. I hope to receive confirmation that her luggage, tracking number DLMBA10052, will be delivered as promised tomorrow.
Reported by GetHuman5192521 on Montag, 24. August 2020 07:11
Booking Reference: ORF2OE I made flight reservations on 13/02/20 for a trip from Heathrow to Prague on 9/8 and returning on 28/8. On 16/06, I received an email mentioning the cancellation of the outbound flight on 9/8 only, for which I accepted a voucher refund without clarification in the email. To my surprise, I have now discovered that the entire booking, including the return flight on 28/8, has been canceled without clear communication from your end. I have tried contacting you via phone, but the experience has been extremely frustrating. We are scheduled to fly back to the UK on Friday, 28/8/20, as planned. I have made all the necessary arrangements for my son and myself, and I am hopeful that you can promptly resolve the flight issues for my daughter so she can join us on Friday. We have not canceled her ticket, paid for it in full, and have not received any refund. I kindly request a swift response to this matter.
Reported by GetHuman-akdarb on Mittwoch, 26. August 2020 20:37
I received vouchers for flights canceled during the lockdown. When I tried to rebook online using the application provided by BA in the email on August 20th, it didn't work and directed me to call them. I rebooked the flights over the phone on August 26th. The agent mentioned I wouldn't receive a booking confirmation immediately, as the payment needed to go through the back office first, but my old booking reference NEH7CH would still be valid. The price of the flight was much higher than the online price. The representative couldn't explain why. The flight cost has more than doubled, and I have no proof of this booking. I feel BA has manipulated the situation for their benefit without transparency or proof of the transaction. This feels like commercial abuse.
Reported by GetHuman5203422 on Donnerstag, 27. August 2020 07:49
Hello, I am currently in Barbados due to Covid-19 restrictions and seeking assistance with our return flight to the UK. Our original return booking from Robert L Bradshaw International in St. Kitts is no longer viable due to the airline, Liat, going out of business and the lockdown in St. Kitts. Our only option is to fly directly from Grantley Adams International in Barbados back to the UK. We have vouchers from BA, with flight details below, but need guidance on how to proceed from our current location. Any assistance in redeeming our vouchers and securing a booking would be greatly appreciated. Flight information: Passenger: Angela Handley Flight: BA [redacted] Reference: U5BUBD Voucher code: [redacted][redacted] Passenger: Daniel Evans Flight: BA [redacted] Reference: Q6R6UH Voucher code: [redacted]71 Thank you, Angela
Reported by GetHuman5207744 on Freitag, 28. August 2020 14:30
Regarding my request for a voucher, I noticed the Customer Charter does not specify a 3-week notice requirement. It seems that even during the challenging times of Covid, British Airways does not excel in public relations. Should we make a reservation, but then ponder whether a potential Covid situation within 3 weeks would force us to cancel? The voucher policy allows for cancellation and issuance of a voucher equivalent to the booking value usable until April 30, [redacted] if certain conditions are met. Vouchers can be applied towards future bookings until April 30, [redacted]. It is crucial not to alter the booking using Manage My Booking. The voucher will be sent via email within seven days of the application.
Reported by GetHuman-tojman on Freitag, 9. Oktober 2020 07:08

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