My daughter flew to Dalaman yesterday and on arrival was told that her bag was not put...

GetHuman5192521's Missing baggage issue with British Airways from August 2020

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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman5192521's own words
My daughter flew to Dalaman yesterday and on arrival was told that her bag was not put on the Plane. The tracking website yesterday afternoon said that the bag would be sent out via Istanbul last night but I discovered this morning that it is now not going until tomorrow so she will spend half of her short holiday with no luggage. I tried in vain yesterday to talk to someone who could confirm the situation and that the bag would be sent yesterday but all the numbers I was given we’re just automated and Customer Service staff constantly said the were sorry or put the phone down on me! I want to ensure this bag will make it because my daughter has recently completed Treatment for Breast Cancer which included a mastectomy and the bag contains her adapted clothing and prosthetic breast. The break was to help her recuperate not to cause more stress.**My Daughter is Harriet Randall and she flew on the **** BA flight from LHR to Dalaman yesterday ** August. Her baggage tracking number is DLMBA*****.**I am simply seeking an assurance that her suitcase will be delivered tomorrow but my efforts to this have been thwarted so far.

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British Airways

Missing baggage issue
Reported by GetHuman5192521
Aug 24th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2532 others
0 customers following this

Timeline

GetHuman5192521 started working on this issue
Aug 24th 7:11am

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