I realise I have made a mistake in my booking from Heathrow to Singapore within * hours...

GetHuman-simandre's Cancel or change flight issue with British Airways from March 2020

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-simandre's own words
I realise I have made a mistake in my booking from Heathrow to Singapore within * hours around **pm (UK timing Tuesday ** March). I have followed instructions under "Manage my booking" to "Cancellation options for this booking". After keying my details in, it said a travel voucher was requested. I am unsure if this means cancellation has gone through within the ** hour period as I want the ticket to be cancelled at full refund. **I have called British Airways UK number several times without getting through the hotline and sent an email through their website with a personalised response (including timing of email request response) saying they cannot cancel via email but only telephone. After filling in cancellation form on British Airway website, I have still not received any confirmation email from it. **As I have taken an earlier British Airway flight from Heathrow to Singapore, I would still like to have British Airways refund me full amount and recognise that I did it within the ** hour time frame. Also, as my flight which I want to cancel is meant to depart Heathrow on Wednesday ** March, I still could access the booking reference online suggesting there has been no cancellation done. I would like some advice on this issue.

GetHuman-simandre did not yet indicate what British Airways should do to make this right.

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British Airways

Cancel or change flight issue
Reported by GetHuman-simandre
Mar 24th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3345 others
0 customers following this

Timeline

GetHuman-simandre started working on this issue
Mar 24th, 2020 2:49pm
GetHuman-simandre indicated the issue is not fixed yet.
Mar 25th, 2020 2:13am
GetHuman-simandre indicated the issue is not fixed yet.
Mar 25th, 2020 2:54pm

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