British Airways Customer Service Issues

Archive 16

The following are issues that customers reported to GetHuman about British Airways customer service, archive #16. It includes a selection of 20 issue(s) reported January 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We made a reservation with your airline, JJ6DYL. However, upon reviewing my credit card statement, I noticed two charges of $[redacted] each along with the total amount for our business class flight to Ireland, which exceeded $7,[redacted]. No inquiry was made regarding the seating arrangement from San Diego to Phoenix, but an agent mentioned that the extra charge was for securing seats next to each other for my husband and me. We do not have a preference for seating together on the San Diego to Phoenix leg. The agent assured me that the additional fees could be refunded, and advised calling British Airways 24 hours before the flight for seat assignments. After discussion, my husband and I have decided to proceed as suggested. Kindly process the $[redacted] refund for the seat charges as we intend to have our business class seats assigned through British Airways. Please confirm the refund process. Thank you, Dr. T.
Reported by GetHuman4237565 on Saturday, January 11, 2020 8:25 PM
Dear Customer Service, I have tried to reach out multiple times regarding my flight issue but have not received any responses from your team. My flight scheduled for January 11th was canceled and rescheduled for the 12th. I have since requested to further delay it to January 18th but have not been able to make changes through the "manage my booking" section on your website. It incorrectly shows the flight as already arrived when it has not. My experience with British Airways has left me disappointed. We were stuck on the plane for 5 hours before the flight was canceled, with inadequate food considering the price paid for the tickets. The lack of communication and support from the airline staff was concerning, with no information on passenger rights or options for cancellation or refund provided. The lengthy delay on the plane affected my mental well-being, especially given the unfortunate news we received about our country. This situation has caused me to miss several days of university classes. I urge you to address my concerns promptly. Sincerely, Alshefaa Passenger details: Miss A. Y. Al Yazeedi September 9th, [redacted] Booking reference number: WI24M4
Reported by GetHuman-alshefaa on Monday, January 13, 2020 11:21 AM
I received the following email regarding a delay in my flight connection from London to the USA: Booking Reference: LO2HQA Dear Mr. Kim, I have been notified that my flight BA124 to London Heathrow has been delayed due to operational reasons. The new departure details are as follows: - Estimated time of departure: 13:50 local time, 18th January - Estimated time of arrival: 18:15 local time, 18th January - Check-in will open at: 10:50 local time, 18th January - Check-in will close at: 12:50 local time, 18th January Please refrain from coming to the airport at the original departure time, unless you require assistance. Staff members are working on rebooking onward connections for passengers on through-ticketed journeys. Thank you for your cooperation during this time. Sincerely, British Airways Customer Service
Reported by GetHuman4262778 on Friday, January 17, 2020 7:04 PM
Our flight from Glasgow was delayed by 50 minutes, causing us to almost miss our connection to Mumbai BA [redacted] on January 22, [redacted]. Unfortunately, one of our checked bags was left behind, promising to be on the next flight, BA [redacted], to reach us by 1 pm. However, with no communication and unobtainable phone lines, our frustration grew. Despite numerous complaints, we were only assured the bag would arrive the next day. As we are on vacation in Mumbai for only three days and have already lost a day dealing with this issue, we are uncertain of when it will be resolved. My husband is left with no change of clothes and we are unsure how to proceed in this situation. We are long-time loyal British Airways customers and both hold BA silver cards.
Reported by GetHuman-aftabrum on Thursday, January 23, 2020 9:48 AM
Carry-On Luggage Inquiry Hello, I have a query regarding my upcoming transatlantic flight with BA in March. I've only booked carry-on luggage for the trip as I'll be attending a wedding and need to pack a suit. I'm concerned that folding the suit will wrinkle it, requiring attention before the event. My question is: can I bring my carry-on luggage and a suit bag onto the flight? Or would the suit bag count as a second piece of carry-on luggage, incurring an extra charge? I believe the slim suit bag is similar to passengers carrying coats stored in overhead lockers, so it shouldn't be considered an additional piece of luggage. I'd appreciate clarification before my journey. Thank you, D. Keogh
Reported by GetHuman-davekeo on Friday, January 24, 2020 4:37 PM
My name is Perla Fundaminsky. My Silver Executive number is [redacted]5. During my recent trip to Miami with confirmation number Q3KQZF, I encountered a distressing situation on my return flight to London Heathrow. Despite requesting chicken from the menu, the stewardess informed me there was no more chicken left and offered me a packed box of Indian food containing chicken, rice, and lentils. Shortly after consuming it, I began experiencing symptoms of food poisoning such as cramps, diarrhea, and feeling faint. I fainted while heading to the restroom, resulting in the onboard crew assisting me and eventually calling for medical help upon landing. After spending the day in the hospital, I was discharged with approval to fly back home to Tel-Aviv. Despite the ordeal, I would like to commend the compassionate British Airways staff. I believe I should be compensated for the difficulties and distress I faced due to consuming contaminated food. Thank you for your assistance. Perla Fundaminsky.
Reported by GetHuman-mayadana on Tuesday, January 28, 2020 11:16 AM
I left my North Face black winter lined jacket with a bunch of keys and reading glasses on a flight BA7 from Heathrow to Haneda Airport, Tokyo on January 23, [redacted]. My booking reference was JEETRX, and I was seated in First Class at Seat 4. A crew member stored my jacket in a small cupboard, which I forgot to retrieve upon disembarking. I discovered that my jacket was found by the BA Office staff at Haneda Airport on my return flight BA8 on January 26, [redacted]. I mistakenly left Japan without picking it up, but I urgently need the keys from the jacket pocket. I have been unable to report this incident otherwise. Name: Nigel Fisher Address: 5a Westbourne Terrace Road, London W2 6NG
Reported by GetHuman-nigelfi on Tuesday, January 28, 2020 12:30 PM
I am seeking clarification regarding transit visa requirements. It would be useful to know if I will pass through UK border control during my journey. It is my understanding that passing through border control is necessary if I leave the main airport building, have to collect and recheck my luggage, or if my connecting flight leaves on a different calendar day. Additionally, I believe passing through border control is required if there is no option for overnight stay at the airport. I will have a short LHT transit in London on my way from Dublin to Cebu, with separate flights on British Airways and Cathay Pacific. Can you advise if this itinerary may cause any complications with baggage handling or immigration procedures? Would a transit visa be necessary for this trip?
Reported by GetHuman-cirilae on Thursday, January 30, 2020 5:12 PM
I couldn't locate a PNR number in my booking, preventing me from checking in online and resulting in a missed airport check-in by around ten minutes. Attempted to board the subsequent flight but faced difficulties. The provided numbers rang unanswered at the departure airport and the phone number from the British Airways website led to an automated message and ended the call. Took to Twitter for customer service as a last resort. Several individuals on Twitter assisted me until I was advised I needed to book a NEW flight and reach out to the sales team. This suggestion came after spending a frustrating twelve hours seeking assistance.
Reported by GetHuman-adambru on Monday, February 3, 2020 10:54 AM
I have a very important medical meeting scheduled in London on the 19th of February. Unfortunately, my passport application won't arrive on time, and my only form of ID is an expired driving licence. I'm seeking advice on whether there is any way I can still board a flight for this important appointment. I know this situation is unusual, but I can provide proof of the appointment. Additionally, I have a birth certificate and a deed poll that may be useful in this case.
Reported by GetHuman4322492 on Monday, February 3, 2020 3:21 PM
Dear BA, I hope you can assist us as AA has not taken responsibility for our complaint. We are concerned about being passed between airlines. On our flight from Madrid to Puerto Vallarta, my wife and I encountered issues. We had confirmed seats, but at Heathrow, an AA representative separated us. I was given a different seat, and despite our requests, the crew did not help us sit together. The person in my original seat was unwell, coughing and sneezing near my wife. We both fell ill afterward. The plane was also very cold, and the staff couldn't adjust the temperature. Additionally, our luggage arrived late with missing items. We are disappointed with the service received and seek an explanation and resolution from AA. We hope for a prompt response and appropriate actions taken to address our experience. Regards, R. C. and J. B.
Reported by GetHuman-rogcross on Wednesday, February 5, 2020 6:37 PM
My friend and I have a Gibralter to Heathrow flight booked for February 20th with British Airways, connecting to a Phuket flight via Bangkok on February 21st with Thai Airways. Due to the Corona virus outbreak, Thai Airways has offered to change our flight at no cost or provide a full refund. We are now wondering if British Airways will also allow us to change our flights for a later date without fees or offer a refund, as we cannot travel to Thailand because of the situation with the Corona virus.
Reported by GetHuman-nikkifos on Thursday, February 6, 2020 6:12 PM
I am frustrated that despite booking middle seats to sit together with my group, a change in the aircraft layout prevents us from doing so. We selected the middle section specifically for four adjacent seats. Now, I am being asked to pay extra to switch to the side seats just to sit together, which feels like double-charging for the seating arrangement.
Reported by GetHuman-timosul on Saturday, February 8, 2020 7:53 PM
Dear Sir/Madam, I am inquiring about booking reference OKO9QG. On January 21, [redacted], I made changes to my flight booking from Johannesburg to London Heathrow due to a delay with my connecting flight from George Airport. The change cost €[redacted].60, as reflected on my credit card statement. However, the British Airways e-ticket receipt I received on January 21, [redacted], shows a 'Payment Total' of €3,[redacted].00 with a 'Payment Date' of December 28, [redacted]. I would like clarification on these discrepancies to understand the exact amount I was charged for the flight change. I require this information in writing for my travel insurance claim to account for the additional expenses incurred. Your assistance in providing the necessary details would be greatly appreciated. Sincerely, J. Cotter
Reported by GetHuman-jpcotter on Saturday, February 8, 2020 8:28 PM
Dear Sir/Madam, I am reaching out regarding my booking reference OKO9QG. On January 21, [redacted], I made changes to my itinerary due to a delay in my connecting flight from George Airport to Johannesburg. To ensure I could reach London Heathrow on time, I rebooked a flight from Johannesburg to London Heathrow. The amount charged for this adjustment, €[redacted].60, was reflected on my credit card statement. However, the 'e-ticket receipt' from British Airways sent on January 21, [redacted], displays a 'Payment Total' of €3,[redacted].00 with a 'Payment Date' of December 28, [redacted]. I am seeking clarification on these discrepancies to understand the correct amount charged for the flight change. I require written confirmation of the exact charges for insurance claim purposes and would greatly appreciate your assistance in providing this information promptly. Thank you for your attention to this matter. Yours sincerely, J.C.
Reported by GetHuman-jpcotter on Saturday, February 8, 2020 8:33 PM
Dear Customer Service, I am following up on my booking reference OKO9QG. I made a flight change on 21st January [redacted] from Johannesburg to London Heathrow due to a delay on my connecting flight from George Airport to Johannesburg. The charge of €[redacted].60 appears on my credit card statement. However, the British Airways e-ticket receipt dated 21st January [redacted] shows a ‘Payment Total’ of €3,[redacted].00 with a payment date of 28th December [redacted]. I seek clarification on these discrepancies to understand the exact amount I was charged for the flight change. I request a written explanation for my travel insurance claim, detailing the additional expenses incurred. Your prompt assistance is greatly appreciated. Thank you, J. Cotter
Reported by GetHuman-jpcotter on Saturday, February 8, 2020 9:03 PM
As an Executive Club member, I seek advice on my points. I haven't flown with BA for a couple of years but plan to do so soon to avoid losing points under the 36-month rule. Unfortunately, I can't travel due to a recent cancer diagnosis requiring lengthy treatment. How can I retain my points? I hold an American Express/BA card which I use frequently. Is this enough or do I need to book directly with BA? My membership number is [redacted]4. Thank you.
Reported by GetHuman4343138 on Sunday, February 9, 2020 11:27 AM
Hello, I currently hold an ESTA VISA for a 90-day stay in the USA. However, my return ticket to the UK is scheduled for a day after the 90-day limit. I am concerned if this would pose an issue with my visa status. Should I modify my return ticket to comply with the visa regulations, or is it permissible as it is? This situation arose due to a miscalculation of dates by my sister when purchasing the ticket, failing to account for the leap year. My flight is booked to depart from LHR to LAX this Sunday. Your guidance on this matter would be greatly appreciated. Thank you, P. Frost
Reported by GetHuman4343748 on Sunday, February 9, 2020 5:21 PM
Hello, my flight from Tampa, Florida tonight was canceled because of Tropical Storm Ciara. I had a connecting flight with Wizz Air, flight number W62222 to London Gatwick, which I will now miss. Being in Florida, USA, I cannot reach Wizz Air directly. Could anyone provide suggestions on what options I have? I must be home by February 11th. It would be a disaster if I can't make it on time because I have children at home who will be alone, and I might risk losing my job. Your help would be greatly appreciated.
Reported by GetHuman4343824 on Sunday, February 9, 2020 5:53 PM
My granddaughter's high school graduation trip to France got rescheduled, ending on June 20th instead of June 19th, [redacted]. While her flight to Paris on June 10th is confirmed, the return flight on the 19th doesn't align with the tour's schedule, possibly leading to a time conflict. I'm inquiring if her return flight can be adjusted to June 20th to meet the new itinerary. The booking reference number is KWJBV2 for Sarah Michelle Govoni, departing from ABV to LHR to CDG on June 10, [redacted], and returning from CDG to LHR to ABV on June 19, [redacted]. The reservation was made by James and Sherrylee Govoni using the email [redacted] We are departing from the United States and coordinating with our granddaughter at CDG airport. Age 18. Appreciate your assistance. Sherrylee Govoni
Reported by GetHuman-twinbirc on Sunday, February 9, 2020 7:03 PM

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