Dear Sir* Madam,**This is the third email I am sending to you with no responses. My fli...

GetHuman-alshefaa's Complaint issue with British Airways from January 2020

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The issue in GetHuman-alshefaa's own words
Dear Sir* Madam,**This is the third email I am sending to you with no responses. My flight on the **th of January cancelled and rescheduled to be on the **th. I sent two emails afterwards to you as I want to delay it further to be on the **th of January and I asked for help on what should I do next so I won't be losing my flight. I entered manage my booking in your website to change the date and there was no update of the flight so I could not change the date as it appears the flight is already arrived but in real it does not! **This was my first try of British airline and I am really disappointed of the experience. We were forced to be inside the airline for about * hours to solve the problem and finally it's been cancelled, apart from the food we were given which was really an appropriate for the amount we paid for the flight.**We were not given our rights as passengers in the flight. We barely can breath for that * hours inside the airline. When I asked the staff there to ask for cancellation and leavening the airline they were saying that no refunds or any action will be taken if I did so!**Moreover, with that * hours being forced to be inside the airline, you were fully aware of the tragedy news we heard about our country loss. My mental health as a result were really affected and I am now missing four working days of my university course.**I am looking forward to hearing from you an answer to my complaint as soon as possible.**Regards,**Alshefaa***Passenger details:*Miss Al Shefaa Yahya Al Yazeedi *** Sep ******Booking reference number:*WI**M*

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British Airways

Complaint issue
Reported by GetHuman-alshefaa
Jan 13th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 3100 others
0 customers following this

Timeline

GetHuman-alshefaa started working on this issue
Jan 13th, 2020 11:21am
GetHuman-alshefaa indicated the issue is not fixed yet.
Jan 14th, 2020 11:25am