British Airways Customer Service Issues

I used British Airways for our flight from London to Paris on December 14th, part of our family holiday within the oneworld group. We had flown with Malaysia Airlines from Kuala Lumpur to London on the same day. Traveling with my husband and 6 children, we unfortunately had 6 out of 8 luggages missing upon our arrival in Paris. Despite lodging a complaint at CDG, communication was poor. After 3 days, only 3 luggages were sent, with one of them damaged. This affected our multi-country trip (Paris-Zurich-Venice-London) as we lacked our belongings, including clothes, medication, and essentials, especially challenging in winter. The 4th bag was located and delivered in Venice after 8 days, being damaged as well. The 5th bag only reached us in London on the 9th day, also damaged. Regrettably, my 6th missing bag, containing personal items like clothes, Christmas gifts, diabetic supplies, and toiletries, remains unaccounted for. The lack of proactive contact from British Airways staff added to our distress. I seek the following from BA: 1. Locate my missing luggage, essential for sentimental reasons. 2. An official apology and compensation for disrupting our holiday. Thank you, Sean Helena Hamzah, Enrich Platinum member MH[redacted]95.

Hello, my name is Shahin Yunus Patel, and I need to file a complaint about my lost baggage. It has been 48 hours since I landed in India, and it is extremely frustrating and unacceptable that my entire luggage is missing. This includes two bags - a carry-on and my main bag with clothes and personal items. I am facing significant distress and trauma due to British Airways' mishandling, which is ruining my holiday. The stress has affected my mental peace, leaving me unable to sleep or eat properly. Instead of enjoying my vacation, I am spending my time dealing with customer service agents who seem unable to assist me effectively. I feel completely alone in this situation, experiencing moments of distress and agony. I am considering taking legal action to recover from this physical and personal loss. Here is the British Airways file reference number: BOMBA29987.

During our recent flight from SFO to London Heathrow on BA284, my husband and I had to endure freezing cold air conditioning blowing on us the whole time. Despite requesting the air hostess twice to adjust or turn off the airflow, we were told nothing could be done. We had to resort to sharing 5 blankets to keep warm. Our discomfort escalated when the air hostess ignored us after our third request. It was disappointing to only learn upon disembarking that someone named Pete at the back of the plane could have helped adjust the temperature. Now both of us are unwell with colds and coughs, likely due to the extended exposure to the cold. We are not happy with the lack of assistance from the crew and the freezing conditions. We seek reimbursement for our tickets as a form of compensation. - C. Smith & K. Stockdale, Seats 51D and 51E, 2nd January [redacted].

Subject: Group Travel Inquiry We are a party of 17 Girl Scouts planning a one-way trip from Seattle, WA to London, England. Our approximate travel dates are June 25 to June 28, [redacted], with flexibility on the arrival airport in London depending on the best price available. Our group includes 13 girls aged 12 to 16 and 4 adult travelers, three of whom are seniors. Typically, we use travel sites to find the best deals but are interested in exploring airline travel packages. Once a price is agreed upon, we will promptly pay the full amount and provide the names of all travelers, which are final. If someone drops out, we will not seek a refund. We are eager to hear back from your company with the most competitive price. Sincerely, Cheryl Stewart Girl Scouts of Western Washington Trip Advisor

Subject: Group Trip Inquiry for Girl Scouts Dear Group Travel Department, Our group of 17 Girl Scouts is planning a one-way trip from Seattle, WA to London, England. We are looking at traveling around June 25 – June 28, [redacted], and are open to different airports in London depending on the best price available for our departure date. Our group comprises 13 girls aged between 12 and 16, along with 4 adults, three of whom are seniors. We typically use travel websites to find the best deals but are exploring airline options for potential travel packages. Once we agree on a price, we are prepared to pay the full amount promptly. The list of travelers will be final, and any changes will not be made post-confirmation. We are excited to hear back from your company with your best offer. Warm regards, Cheryl Stewart Trip Advisor for GSWW

A group of 17 Girl Scouts is planning a one-way trip from Seattle, WA to London, England. The travel dates are approximately June 25th to June 28th, [redacted], with flexibility on the airport in London to secure the best price. The group includes 13 girls aged 12 to 16 and 4 adults, three of whom are seniors. They usually use travel websites but are exploring airline travel packages for this trip. Once a price is agreed upon, they will pay the full amount and provide the names of all travelers upfront. They are committed to not requesting refunds if any traveler drops out. Cheryl Stewart, a Trip Advisor for GSWW, is looking forward to hearing from the company with the best price.

Price Inquiry for Group Travel We are a group of 17 Girl Scouts planning to travel from Seattle, WA to London, England on a one-way trip. Our tentative dates are from June 25th to June 28th, [redacted], with flexibility on the arrival airport in London based on the best price available for our departure date. Our group comprises 13 girls aged between 12 and 16, along with 4 adults, three of whom are seniors. We usually use travel websites to find the best deals but are now exploring options for a travel package directly from airlines. Once we agree on a price, we are prepared to pay the full amount and provide the names of all travelers, which will remain constant. We understand that if a traveler withdraws, we will not request a refund. We look forward to receiving a quote from your company for the best price for our trip. Sincerely, Cheryl S. Trip Advisor for GSWW

We are seeking an affordable travel option to the United Kingdom. Our group of 17 Girl Scouts plans to travel from Seattle, WA to London, England one way, with tentative dates of June 25th – June 28th, [redacted]. We are flexible with the airport in London, prioritizing the best price for our departure date and airport. The group comprises 13 girls aged 12-16 and 4 adults, three of whom are seniors. We typically compare prices on travel websites but are now contacting airlines for potential travel packages. Once a price is agreed upon, we are prepared to pay the full amount and provide the names of all travelers, which will remain fixed. If a traveler cancels, we will not seek a refund. We are eager to receive your company's best offer. Cheryl Stewart Trip Advisor for GSWW

We are a group of 17 Girl Scouts planning a one-way trip from Seattle, WA to London, England from approximately June 25 to June 28, [redacted]. We are flexible with the airport in London depending on the best price for our departure date. Our group consists of 13 girls aged 12 to 16 and 4 adults, three of whom are seniors. We usually use travel sites for booking, but we are now contacting airlines for a travel package deal. Once we agree on a price, we will pay the full amount and provide you with the names of all travelers, which will remain the same. Looking forward to hearing from your company with the best offer. Cheryl S. Trip Advisor for GSWW

Subject: Group Travel Inquiry for Girl Scouts I am reaching out on behalf of our group of 17 Girl Scouts planning to fly one way from Seattle, WA to London, England. We are looking to travel around June 25th to June 28th, [redacted] with flexibility on London airports. Our group includes 13 girls aged 12-16 and 4 adults, three of whom are seniors. We usually seek the best prices on travel sites but are now interested in airline travel packages. Once a price is agreed upon, we are prepared to pay the full amount and provide traveler names (non-changeable). We understand that refunds for dropped travelers are not expected. We eagerly await your company's response with your best offer. Thank you, Cheryl S. Trip Advisor for GSWW

I made a reservation and paid 31,[redacted] Avios points for seats 21E/F/D on BA224 on June 20, [redacted] for Mr. D, Mrs. C Spittle, and Mrs. R Moor. Even though the points were deducted, the seats weren't confirmed due to an error. After contacting Mr. Andy Page, he agreed the seats were reserved and paid for, but he failed to send the confirmation email as promised. As of January 4, [redacted], my Avios points balance is 18,[redacted] after deducting points for previous reservations. I am concerned about losing the seats and need assistance. Thank you, David Spittle.

Booking Reference: OHAL2T I recently reported a distressing experience in the Club World cabin during my flight where a baby was crying for over 7 hours, disrupting our sleep. We paid a premium for a peaceful journey, and the lack of rest left us in a worse condition than if we had flown Economy. I feel entitled to a refund for this disappointing flight. Business class, in my opinion, should cater to business travelers and not be disturbed by crying infants. Our uncomfortable experience was further dampened by unsatisfactory food, which I raised with a stewardess. Although we received some air miles as a gesture, I am concerned that my formal complaint has not been adequately addressed, with only a generic acknowledgment of my email. We are scheduled for the same flights in February under ref: OWQ4MR, and I am worried about facing a similar situation.

Hello and Happy New Year, My husband and I recently traveled from LCA to MIA and then from JFK to LCA, booking our tickets through Expedia. I added checked baggage weighing up to 23kg for each of us with confirmation code SIZVFT. Our names are Soteria Christou and Georgios Georgiou. While departing from LCA, we had no issues checking in our luggage. However, when departing from JFK, a BA employee informed us that we hadn't pre-paid for checked baggage. Despite our belief that we had paid through Expedia, we paid again on the spot to avoid delays. Upon reviewing our booking, I can now see that we did pay Expedia for the baggage and then paid BA again at the airport. I believe we are owed a refund from BA for the second payment. Your prompt attention to this matter is greatly appreciated. Thank you, Soteria

Dear British Airways, My spouse and I were flying business class on flight BA-[redacted] from London to Bahrain on December 28 with connections on Etihad to Abu Dhabi and then to Cochi, India (reservation code NZODJP). The flight was delayed over 3 hours due to a cargo door seal issue and paperwork delays, causing us to miss our connections. Upon landing in Bahrain at midnight, your ground agent was helpful, arranging new flights for the morning and booking us into a local airport hotel until then. The agent mentioned seeking reimbursement from you for the visas we had to pay for to exit the Bahrain airport to reach the hotel. We believe we are also entitled to additional compensation, possibly in frequent flyer miles, for the inconvenience of the extended delay. Could you please advise if any forms are required to claim this compensation? Thank you. Allynn G. & Annie H. [redacted]

Dear British Airways, I would like to share my recent experience while flying business class on flight BA-[redacted] from London to Bahrain on Dec 28 with connections on Etihad to Abu Dhabi and then Cochi, India (reservation code NZODJP). The flight was delayed over 3 hours due to a cargo door seal issue and further delays for paperwork, causing us to miss our connections. Upon landing in Bahrain around midnight, your ground agent was very helpful and arranged alternative flights for the next morning and a hotel stay. We were informed that we could seek reimbursement for the visas required to leave the airport in Bahrain. We believe we are entitled to additional compensation, possibly in the form of frequent flyer miles, for the inconvenience of the extended delay. Could you please provide guidance on any necessary forms to claim this compensation? Thank you. AG & AH

During my recent flight from Dublin to Sydney via London Heathrow on July 15-16 with British Airways, my husband asked a flight attendant for a snack. Unfortunately, the response he received was quite rude and unprofessional, with the flight attendant slamming the snack on his tray and making a sarcastic remark in front of other passengers. I reported this incident to the Customer Service Manager upon landing in Sydney as I am a lifetime Gold Member with Qantas and have never experienced such disrespect before. Despite this negative experience, I have another upcoming flight with British Airways on February 10. I hope the airline addresses this behavior as it is important in the customer service industry to treat passengers with respect.

I experienced a significant delay on Flight BA6 from Tokyo to London, resulting in me waiting at Heathrow airport for several hours. I purchased a return ticket for £53.08 to meet my wife and incurred additional costs for a new coach due to missing the original one. This delay not only caused inconvenience and financial strain but also impacted my work as a hotel manager and deprived me of quality time with my wife. I am requesting a refund for the coach tickets and some compensation for the ordeal. The airline provided me with £5 vouchers for airport stores but I am seeking further resolution for the extended delay and its consequences. Flight Details: From: Narita (Tokyo), Japan To: Heathrow (London), United Kingdom Flight Number: BA0006 Departure: Sat 21 December [redacted], 12:35 Arrival: Sat 21 December [redacted], 16:10 Cabin: World Traveller Baggage Allowance: 2 bags at 23kg (51lbs) per adult/child Operated By: British Airways Number of Stops: 0 Passenger: ADELFA HUGHES

I attempted to pre-pay for a checked bag for my upcoming flight on BA [redacted] from Tel Aviv to London on Jan. 6 to avoid higher fees at the airport. Despite my efforts to find the payment option on the BA website, I was unable to locate it. Consequently, I ended up being charged $[redacted] at the airport for one checked bag. I hope to have the opportunity to pay the online rate as originally intended, given my unsuccessful attempts to do so beforehand. Thank you. - M. Bodian

In November [redacted], during my trip to Cape Town, South Africa, I brought my mobility scooter from BHR. Unfortunately, upon arrival in Cape Town, I discovered that the scooter had been significantly damaged during transit. The battery boxes were cracked and no longer fit properly, causing me to rely on a borrowed wheelchair for mobility. This situation has been particularly challenging for my son, who hurt his lower back assisting me. Initially, the scooter struggled to hold a charge and gradually became slower until it stopped working altogether. As a disabled individual, my scooter is vital for my independence, and its current condition has left me without any means of transportation. I have a reference number [redacted]2 from customer service related to my booking with ticket KW66N8 on BA59 on 05/11/19 and the return on BA58 on 19/11/19. M. Hart

Flight BA2153 from London Gatwick to Bridgetown, Barbados, was a less than pleasant experience due to a seat discrepancy. My name is Christine Brown, and my originally booked seats were changed upon check-in, leading to split seating at the rear of the plane. Unfortunately, this placed me in a situation where bright lights and a reclined seat in front exacerbated my migraine. Despite the helpfulness of the flight attendant with pain relief, I was unable to enjoy the flight. I am scheduled to return on flight BA2152 tomorrow and hope to avoid a similar situation. I kindly request a seat allocation that ensures a more comfortable journey, potentially through compensation or an upgrade for my flight departing Barbados at 20:05.