Called BA Customer service team , to upgrade my ticket to business class. Amanda one yo...
GetHuman4121254's Complaint issue with British Airways from December 2019
Help with my British Airways issue
First: share to improve GetHuman4121254's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4121254 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4121254's own words
Called BA Customer service team , to upgrade my ticket to business class. Amanda one your agent gave me quote for £****. ** for * of us from Edinburgh to Mumbai , which i agreed and asked her to go ahead and change the booking to business class.However after a **minute conversation with Amanda - much of it on hold - the call was disconnected. I called again spoke to another agent who also disconnected the call after about ** minutes. The *rd call was disconnected immediately. On my *th call the agent said that i cant upgrade as the ticket is purchased in india. So why was I not told that when i first called and when they took my details and ticket, SOTO transaction tickets. i was on phone for approximately ** mins , as i was being patient when i was kept on hold. but got disconnected thrice.*So i would really appreciated if you can come back to me with appropriate answer.And upgrade my booking which amanda was suppose to process. My phone number now seems to have been blocked by your call centre as I am no longer able to call the number. I am trying to spend money with you.*I am hoping to get an answer as soon as you can. *Regards.*William Salve
GetHuman4121254 did not yet indicate what British Airways should do to make this right.
I have an issue with British Airways too
How GetHuman4121254 fixed the problem
We are waiting for GetHuman4121254 to fix the problem and share the solution with the rest of us customers.
Please help with my British Airways issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common British Airways customer problems.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.