Called BA Customer service team , to upgrade my ticket to business class. Amanda one yo...

GetHuman4121254's Complaint issue with British Airways from December 2019

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Before contacting them, items GetHuman4121254 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4121254's own words
Called BA Customer service team , to upgrade my ticket to business class. Amanda one your agent gave me quote for £****. ** for * of us from Edinburgh to Mumbai , which i agreed and asked her to go ahead and change the booking to business class.However after a **minute conversation with Amanda - much of it on hold - the call was disconnected. I called again spoke to another agent who also disconnected the call after about ** minutes. The *rd call was disconnected immediately. On my *th call the agent said that i cant upgrade as the ticket is purchased in india. So why was I not told that when i first called and when they took my details and ticket, SOTO transaction tickets. i was on phone for approximately ** mins , as i was being patient when i was kept on hold. but got disconnected thrice.*So i would really appreciated if you can come back to me with appropriate answer.And upgrade my booking which amanda was suppose to process. My phone number now seems to have been blocked by your call centre as I am no longer able to call the number. I am trying to spend money with you.*I am hoping to get an answer as soon as you can. *Regards.*William Salve

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British Airways

Complaint issue
Reported by GetHuman4121254
Dec 19th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2799 others
0 customers following this

Timeline

GetHuman4121254 started working on this issue
Dec 19th, 2019 11:10am

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