Our flight was cancelled on the **th of July. We were offered two new tickets two days...

GetHuman3967099's Complaint issue with British Airways from November 2019

Help with my British Airways issue
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Before contacting them, items GetHuman3967099 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3967099's own words
Our flight was cancelled on the **th of July. We were offered two new tickets two days later but had an important meeting and had to book new tickets. At the airport we were promised hotel for the two nights. We paid for taxi, hotel and food as well. *** months later, September ** I got an email saying BA would pay for the food. Nothing else. I sent an email saying that we were promised hotel at the airport by the staff. How come they would not pay for that? **Now we have the **th of November. I have phoned and cannot get through to the correct department . On Twitter they say I have to call and noone answers my emails. I am getting extremely frustrated. Is this how bad BA is with claims.**We paid roughly ****-**** pounds for tickets, hotel, food and transportation...**Please if just SOMEONE can get back to me.**All the best,*Ann and Michael Cederkvist*Case reference ********

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British Airways

Complaint issue
Reported by GetHuman3967099
Nov 20th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 2463 others
0 customers following this

Timeline

GetHuman3967099 started working on this issue
Nov 20th, 2019 11:28am
GetHuman3967099 indicated the issue is not fixed yet.
Nov 23rd, 2019 3:43pm

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