Good evening, my sister travelled with her fiance and two friends, when they arrived at...

GetHuman2076371's customer service issue with British Airways from January 2019

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The issue in GetHuman2076371's own words
Good evening, my sister travelled with her fiance and two friends, when they arrived at Kuala Lumpur Malaysia, my sisters fiance was denied immigration clearance due to a rip in his passport. They was all asked to wait as he was being interviewed, this took *hours, then he was told he was going to be put on the flight back to the UK that night and my sister and her friends were told they were free to go.**At this time my sister had her fianc*'s luggage, they tried to return the luggage to customs but nobody took responsibility for the luggage and they wasn't allowed to see him or give him his belongings, they had to leave with the luggage.**My sister was heartbroken as she was coming to Malaysia to get married, we have got her a emergency flight to come home, as she has fallen poorly due to the circumstances but luckily her * frie ds were with her who had flown out to be the thier witness for their wedding. They have been left with all the responsibilities and the extra luggage of my sisters fiance.**I am sending this email to request if in the journey back to the UK that my sisters * friends would be able to be upgraded as I know they have had a horrible experiance and me and my whole family would atleast like them to have a comfortable journey home. **Thank you

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British Airways

Customer service issue
Reported by GetHuman2076371
Jan 30th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2894 others
0 customers following this

Timeline

GetHuman2076371 started working on this issue
Jan 30th, 2019 7:17pm