I have been waiting for * days now for a reply for my complaint.**My reference number i...

GetHuman-colinesk's customer service issue with British Airways from December 2018

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The issue in GetHuman-colinesk's own words
I have been waiting for * days now for a reply for my complaint.**My reference number is **********Please review my email before continuing.**I have tried to phone and have been hung up on * times while giving my reference number!!!!**THREE times!!!**I need this issue sorted A.S.A.P!!!**Further to the complaint, I have been reading your website. On there it states that I could have taken **kg of hand luggage onto the flight. This option was not given to me at the time of checkin. Had this been given it would have reduced the cost of baggage charged by **%!!!**This case is getting worse, the misinformation to begin with, the rudeness of staff, the failure to inform that **kg could have been carried on, hanging up on me THREE times, and a failure to deal with my complaint in a reasonable time!!!
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British Airways

Customer service issue
Reported by GetHuman-colinesk
Dec 4th, 2018 - 2 mons ago
I have an issue with British Airways too
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GetHuman-colinesk started working on this issue
Dec 4th, 2018 4:21pm