I have booked a return flight from Shanghai to London Heathrow at the end of January...

GetHuman-warholwo's customer service issue with British Airways from December 2018

3 views
 | 
2316 similar
 | 
0 following
Help with my British Airways issue
Next: our robot will wait on hold for GetHuman-warholwo to get a British Airways rep on the line!
Always use the GetHuman Phone tocall British Airways. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-warholwo's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-warholwo's own words
I have booked a return flight from Shanghai to London Heathrow at the end of January **** to return mid-February. I have chosen my seats and paid for premium economy and now would like to upgrade. I have been on the upgrade page and for both flights, the page tells me that the additional charges are roughly **,*** RMB which is twice for what I paid for economy. But the additional charges say on the webpage that they are around *,*** rmb each way, which would roughly be **** rmb on top of what I have paid. So I am cautious to pay if it is **,*** Rmb which is about **** pound which cannot be right as the other seat in economy has already been paid for and I am concerned that I would have spent **** pound on the upgrade. So please help me. The phone number does not work from my cell phone in Shanghai. It would be so much easier if you had a live chat window to talk to a customer service person. This is my first time booking with BA. As all the other carriers have easier webpages.
GetHuman-warholwo did not yet indicate what British Airways should do to make this right.
I have an issue with British Airways too
How GetHuman-warholwo fixed the problem
We are waiting for GetHuman-warholwo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get British Airways's attention and get better help faster. Tap below to get started.
Having British Airways issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would British Airways email you?
This email address isn't valid
Follow this issue
See how GetHuman-warholwo fixes it.
This email address isn't valid

British Airways

Customer service issue
Reported by GetHuman-warholwo
Dec 3rd, 2018 - 2 mons ago
I have an issue with British Airways too
Not resolved
Seen by 3 customers so far
Similar issue to 2316 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman-warholwo started working on this issue
Dec 3rd, 2018 12:36pm