Hello and to whom it may concern,**Tried to call the same number(*** ******) that I cal...

GetHuman1639689's customer service issue with British Airways from December 2018

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The issue in GetHuman1639689's own words
Hello and to whom it may concern,**Tried to call the same number(*** ******) that I called on Dec. *. ****, but the office close even though the person i talked to said if i need any Assit. the line ** hrs.**Anyway, I called to ask if i can change my ticket to go back home she said for emergency reason yes, i told her yes i *ll put mom not feeling good and my uncle passed, .*The lady start looking for my booking, didn't find the info. that she needs for the booking that I have.*she asked about my full name, my e mail address and the phone *, and she updated that and she said she ll try to find me something and she *ll hold it for one hour.*I told her only I am asking not booking , she said I'll hold it for you one hr. its ok ..*Didnt know that she changed everything and cancelled my ticket.*I was chocked when i tried to change the same ticket from the travel agency that I made the reservation, told me that British Airways changed the flight for you supposed to leave yesterday on the *nd of Dec. *The lady tried to help me she asked if i need to change by myself to go (manage my booking) she said its easy i can do it.*But changed happened without knowing that British did the change.*Now I am asking for the refund that I paid for another ticket.*Cause i didn't know that been booked.*and its not the first time I travel with British airway, this is my favorite airlines...Hope that you *ll not disappointed me*So Please take care of this situation...**Full name: Sana ABOUL Hosn*Ph * : *** *** **** * PH :***** *********e mail : *****@***.com**I reply on the same page so you ll have the info . that you need when I called and hope you know who was the lady that she did the change without telling me... PLEASE**Take care of this ticket and hope to hear from you soon*Manythanks
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British Airways

Customer service issue
Reported by GetHuman1639689
Dec 3rd, 2018 - 6 mons ago
I have an issue with British Airways too
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Seen by 2 customers so far
Similar issue to 2314 others
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Timeline
GetHuman1639689 started working on this issue
Dec 3rd, 2018 10:58am