Hello and to whom it may concern,**Tried to call the same number(*** ******) that I cal...
GetHuman1639689's customer service issue with British Airways from December 2018
Help with my British Airways issue
Next: our robot will wait on hold for GetHuman1639689 to get a British Airways rep on the line!
Always use the GetHuman Phone tocall British Airways. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1639689's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1639689 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
The issue in GetHuman1639689's own words
Hello and to whom it may concern,**Tried to call the same number(*** ******) that I called on Dec. *. ****, but the office close even though the person i talked to said if i need any Assit. the line ** hrs.**Anyway, I called to ask if i can change my ticket to go back home she said for emergency reason yes, i told her yes i *ll put mom not feeling good and my uncle passed, .*The lady start looking for my booking, didn't find the info. that she needs for the booking that I have.*she asked about my full name, my e mail address and the phone *, and she updated that and she said she ll try to find me something and she *ll hold it for one hour.*I told her only I am asking not booking , she said I'll hold it for you one hr. its ok ..*Didnt know that she changed everything and cancelled my ticket.*I was chocked when i tried to change the same ticket from the travel agency that I made the reservation, told me that British Airways changed the flight for you supposed to leave yesterday on the *nd of Dec. *The lady tried to help me she asked if i need to change by myself to go (manage my booking) she said its easy i can do it.*But changed happened without knowing that British did the change.*Now I am asking for the refund that I paid for another ticket.*Cause i didn't know that been booked.*and its not the first time I travel with British airway, this is my favorite airlines...Hope that you *ll not disappointed me*So Please take care of this situation...**Full name: Sana ABOUL Hosn*Ph * : *** *** **** * PH :***** *********e mail : *****@***.com**I reply on the same page so you ll have the info . that you need when I called and hope you know who was the lady that she did the change without telling me... PLEASE**Take care of this ticket and hope to hear from you soon*Manythanks
GetHuman1639689 did not yet indicate what British Airways should do to make this right.
I have an issue with British Airways too
How GetHuman1639689 fixed the problem
We are waiting for GetHuman1639689 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.