Hi I flew from Heathrow to Brussels and onto Shenzhen. When I checked in they guarante...

GetHuman-pmsbug's customer service issue with British Airways from August 2018

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The issue in GetHuman-pmsbug's own words
Hi I flew from Heathrow to Brussels and onto Shenzhen. When I checked in they guaranteed my bags would go all the way to my Shenzhen. But on my arrival after a long flight there was no luggage for me. I was told it was in Brussels and would take two weeks... This is a total joke I am here to visit my partner for two weeks and in the lsuitcase there are drugs for my epilepsy which I must have. I trusted you to do the right job and have no idea what to do. I have no clothes nothing. Please can you Make sure my case is here tomorrow it is imperative. My flight number from Heathrow to Brussels was ba**** and my flight to Shenzhen was hu****. My suitcase in black with white sports weighs around ** pounds and my ticket number is sedgley *Paulamrs Etkt***************. it is vital I have my case please can you reply
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British Airways

Customer service issue
Reported by GetHuman-pmsbug
Aug 22nd, 2018 - 3 mons ago
I have an issue with British Airways too
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Seen by 4 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman-pmsbug started working on this issue
Aug 22nd 8:53am