Hi I flew from Heathrow to Brussels and onto Shenzhen. When I checked in they guarante...

GetHuman-pmsbug's customer service issue with British Airways from August 2018

1189 similar
0 following
Help with my British Airways issue
First: share to improve GetHuman-pmsbug's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-pmsbug to get a British Airways rep on the line!
Always use the GetHuman Phone tocall British Airways. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-pmsbug's own words
Hi I flew from Heathrow to Brussels and onto Shenzhen. When I checked in they guaranteed my bags would go all the way to my Shenzhen. But on my arrival after a long flight there was no luggage for me. I was told it was in Brussels and would take two weeks... This is a total joke I am here to visit my partner for two weeks and in the lsuitcase there are drugs for my epilepsy which I must have. I trusted you to do the right job and have no idea what to do. I have no clothes nothing. Please can you Make sure my case is here tomorrow it is imperative. My flight number from Heathrow to Brussels was ba**** and my flight to Shenzhen was hu****. My suitcase in black with white sports weighs around ** pounds and my ticket number is sedgley *Paulamrs Etkt***************. it is vital I have my case please can you reply
GetHuman-pmsbug did not yet indicate what British Airways should do to make this right.
I have an issue with British Airways too
How GetHuman-pmsbug fixed the problem
We are waiting for GetHuman-pmsbug to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get British Airways's attention and get better help faster. Tap below to get started.
Having British Airways issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would British Airways email you?
This email address isn't valid
Follow this issue
See how GetHuman-pmsbug fixes it.
This email address isn't valid

British Airways

Customer service issue
Reported by GetHuman-pmsbug
Aug 22nd, 2018 - 5 mons ago
I have an issue with British Airways too
Not resolved
Seen by 4 customers so far
Similar issue to 1189 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
GetHuman-pmsbug started working on this issue
Aug 22nd, 2018 8:53am