Hello BA Team,**Both me and my husband have booked British Airways flight for September...

GetHuman-bhadrava's customer service issue with British Airways from August 2018

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The issue in GetHuman-bhadrava's own words
Hello BA Team,**Both me and my husband have booked British Airways flight for September *th to travel to Manchester from Delhi.(Ref No: UKX*YQ).I am a student and when I contacted one of the customer care officers to inquire about extra baggage allowance, he told me that I cannot carry extra weight apart from ** kg check-in and * kg hand luggage since I booked the ticket to Manchester.When I checked ba.com to know more about baggage allowance ,I read that BA allows up to ** Kg hand luggage and * Check in bag of up to ** kg.Since I am a student,I need to carry a lot of stuffs with me and compared to many other airlines that offers extra baggage allowance for students up to ** kg, an allowance of ** kg offered by BA is too much restricted.**I request you to kindly share me the exact details of the weight to be carried ,because the information provided in the official website is different from what included in the ticket.It would be grateful if you could allow me to carry extra baggage (at least an extra piece of ** kg)so that I do not have to leave half of the things I bought to take it to the UK.**I request you to kindly look in to the matter and revert at the earliest convenience.**Many thanks in advance.**Regards,*Bhadra

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British Airways

Customer service issue
Reported by GetHuman-bhadrava
Aug 31st, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 1290 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account

Timeline

GetHuman-bhadrava started working on this issue
Aug 31st, 2018 5:24pm
GetHuman-bhadrava indicated the issue is not fixed yet.
Sep 2nd, 2018 1:48am
GetHuman-bhadrava indicated the issue is not fixed yet.
Sep 5th, 2018 6:44am
GetHuman-bhadrava indicated the issue is not fixed yet.
Sep 5th, 2018 6:45am

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