hi, we have taken a flight that is from London Heathrow to Madrid with British Airways...

GetHuman949250's customer service issue with British Airways from August 2018

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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman949250's own words
hi, we have taken a flight that is from London Heathrow to Madrid with British Airways and then Madrid to Bogota with Aviance. Our holdall luggage has been left at Madrid and our tickets only have BA reference numbers on them - whilst Avianca is trying to deliver our luggage we still have not received it. **Who is responsable for the luggage as it does carry a BA reference number
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British Airways

Customer service issue
Reported by GetHuman949250
Aug 3rd, 2018 - a yr ago
I have an issue with British Airways too
Fixed
Seen by 15 customers so far
Similar issue to 948 others
0 customers following this
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman949250 started working on this issue
Aug 3rd, 2018 10:59pm
GetHuman949250 confirmed the issue is fixed. Hooray!
Aug 9th, 2018 8:02pm