hi, we have taken a flight that is from London Heathrow to Madrid with British Airways...
GetHuman949250's customer service issue with British Airways from August 2018
Help with my British Airways issue
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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman949250's own words
hi, we have taken a flight that is from London Heathrow to Madrid with British Airways and then Madrid to Bogota with Aviance. Our holdall luggage has been left at Madrid and our tickets only have BA reference numbers on them - whilst Avianca is trying to deliver our luggage we still have not received it. **Who is responsable for the luggage as it does carry a BA reference number
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