Good morning, I type this message to you with hope that you will be able to assist me...

GetHuman-tracypri's customer service issue with British Airways from July 2018

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The issue in GetHuman-tracypri's own words
Good morning, I type this message to you with hope that you will be able to assist me. My brother in law has taken seriously ill over the last * weeks and I really need to get to the UK as soon as possible. I've had had a few hiccups alone the way, passport expired, waiting on my visa and those are minor, my biggest issue is that I was retrenched last year and financially this is extremely stressful, my biggest fear is that I won't get there on time and the cost of flights once my visa is approved. A very close friend of mine has offered me his ticket to the UK on the **th July to *th of august to go and be with them, his ticket though is apparently not transferable after making enquires. The reason I'm writing to you is that I'm asking for you under the circumstances to please consider helping me as the ticket prices are way too expensive for me at the moment especially booking a day or * before traveling. The last * weeks have been living **** for us as a family and all I want is to get to my brother in law, sister, niece and nephew so they have support during this exceptionally heartbreaking time. If there is anyway you could possible assist me I would be more than grateful and I would never ask this but I'm sure you can understand how hard this is. Everyday I wake up in fear that I won't get there in time. I am literally begging for any help you could give me please. I have all his doctors letters, his hospice name and proof he is in palliative care and cannot be treated, he is in stage *b**pancreatic cancer and is not treatable. Kind Regards Tracy

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British Airways

Customer service issue
Reported by GetHuman-tracypri
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 717 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account

Timeline

GetHuman-tracypri started working on this issue
Jul 9th, 2018 7:34am
GetHuman-tracypri indicated the issue is not fixed yet.
Jul 9th, 2018 8:37am
GetHuman-tracypri indicated the issue is not fixed yet.
Jul 9th, 2018 8:53am
GetHuman-tracypri indicated the issue is not fixed yet.
Jul 9th, 2018 10:38am
GetHuman-tracypri confirmed the issue is fixed. Hooray!
Jul 9th, 2018 7:33pm
GetHuman-tracypri indicated the issue is not fixed yet.
Jul 9th, 2018 7:33pm