Don't depend on Gethuman to contact you.

GetHuman-ritchaso's customer service issue with British Airways from July 2018

Help with my British Airways issue
The issue in GetHuman-ritchaso's own words
Use American Airlines AAdvantage miles for a BA flight from LHR to ATL . I wanted to get seat assignments for the BA flight. The solution was to Call AA and get the BA record locator and call BA. I had hoped to hear from Gethuman. They NEVER contacted me. ... I have a reservation made through American Airlines AAdvantage. It is on hold. The AA record locator is AFGLCD. *IT IS LHR to ATL on April **,**** Business Class. **I understand I must wait until ** hours before the flight to get seat assignments unless I pay a fee. **What is the fee?**How do I select my seats? I understand I must purchase the flight before I can get seat assignments. Can I do this when I purchase at AA.com or do I need to contact you. If I must contact you, do I call you or what?. At what phone number in the US?
NOBODY contacted me to explain what I needed to do.
Call me back if I ever use the service again, which I doubt I will since they never contacted me.
I expected Gethuman to contact me.
I called AA and got the BA record locator and called BA. They fixed the problem, no thanks to Gethuman.
How GetHuman-ritchaso fixed the problem
I received no help at all from Gethuman. No call. Nothing!
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British Airways

Customer service issue
Reported by GetHuman-ritchaso
Jul 8th, 2018 - 4 years ago
Fixed
GetHuman-ritchaso shared how to fix
Seen by 34 customers so far
Similar issue to 713 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account

Timeline

GetHuman-ritchaso started working on this issue
Jul 8th, 2018 5:21pm
GetHuman-ritchaso indicated the issue is not fixed yet.
Jul 9th, 2018 6:41pm
GetHuman-ritchaso confirmed the issue is fixed. Hooray!
Jul 9th, 2018 6:41pm
GetHuman-ritchaso confirmed the issue is fixed. Hooray!
Jul 9th, 2018 6:43pm
GetHuman-ritchaso confirmed the issue is fixed. Hooray!
Jul 11th, 2018 8:06pm
GetHuman-ritchaso confirmed the issue is fixed. Hooray!
Jul 11th, 2018 8:15pm
GetHuman-ritchaso confirmed the issue is fixed. Hooray!
Jul 11th, 2018 8:18pm