I called to book * round trip tickets to London then to Glasgow Scotland . With * Retu...

GetHuman774966's customer service issue with British Airways from June 2018

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The issue in GetHuman774966's own words
I called to book * round trip tickets to London then to Glasgow Scotland . With * Return tickets from London . Talked to a nice Man from India , He booked the flight for Me . then said He can choose the seats for Me I said No I always just ask for * seats together. He said no I can reserve two seats for You now . I said Wow. at no cost He said Yes. then He said I have reserved and booked the two seats up front by the Emergency Exit no one in front of you . I thanked Him . Then I was billed $***.** for the seats ? I called back and got a long story about the plane is now all booked. When we got on the Plane the two seats going and also coming back WERE NOT the two front seats .We had the seats behind the front seats. *I feel like I was scammed. just because I am a ** year old woman that does not give You the right to trick me into paying for something I did not get.My name is April Ellis Booking reference *UVRMQR My home phone * is ***- ***-*****I have to come to the Mesa library to use the computer. I do not feel that I should pay for seats I did NOT get . April My phone is a land line I do not get text . I am at the library now and My phone is at home I will be home in ** minutes please Call Me at My Home thank You. Where do I find the * digit code ?

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British Airways

Customer service issue
Reported by GetHuman774966
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 435 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account

Timeline

GetHuman774966 started working on this issue
Jun 12th, 2018 1:10am
GetHuman774966 indicated the issue is not fixed yet.
Jun 19th, 2018 12:07am
GetHuman774966 indicated the issue is not fixed yet.
Jun 19th, 2018 12:30am

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