Hello my name is Sherma Ryder**In June **** we booked a flight for my mother Mrs Joycel...

GetHuman752069's customer service issue with British Airways from June 2018

Help with my British Airways issue
The issue in GetHuman752069's own words
Hello my name is Sherma Ryder**In June **** we booked a flight for my mother Mrs Joycelyn Wellington to fly to Trinidad POS on ** December ****.**In August **** she suffered a stroke and before travelling in December a letter was sent **th November **** medically explaining she was not fit to travel. A copy of this letter was sent to you.**You kindly gave us an extension in the hope that sometime in the future she would be fit to travel.**Now June **** she is still not fit to travel and rather than lose the ticket we have asked for a further extension or to change the ticket to myself to travel instead.**We have been in touch with customer services in New Delhi to make our request for an extension or to simply change the ticket. we have been put on hold several times on the telephone and not received any support.**I am finding this frustrating which is why I have come on live chat to air my concerns and request a response please.
GetHuman752069 did not yet indicate what British Airways should do to make this right.
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How GetHuman752069 fixed the problem
Contacted British Airways direct and got the issue resolved
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British Airways

Customer service issue
Reported by GetHuman752069
Jun 5th, 2018 - a yr ago
I have an issue with British Airways too
GetHuman752069 shared how to fix
Seen by 5 customers so far
Similar issue to 415 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
GetHuman752069 started working on this issue
Jun 5th, 2018 2:53pm
GetHuman752069 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 5:03pm