My wife and I travelled Priority Class from Florence to Stanstead BA ****, May **th. I...
GetHuman-gvs's customer service issue with British Airways from June 2018
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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-gvs's own words
My wife and I travelled Priority Class from Florence to Stanstead BA ****, May **th. I have the tickets in front of me yet your phone operator could not could not find us on his PC*Our large case came up the baggage escalator at about *.** pm the smaller case did not. *The local staff helped us search the airport to no avail.*I later phoned BA and was told to make contact again in ** working days.
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