My wife and I travelled Priority Class from Florence to Stanstead BA ****, May **th. I...

GetHuman-gvs's customer service issue with British Airways from June 2018

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If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-gvs's own words
My wife and I travelled Priority Class from Florence to Stanstead BA ****, May **th. I have the tickets in front of me yet your phone operator could not could not find us on his PC*Our large case came up the baggage escalator at about *.** pm the smaller case did not. *The local staff helped us search the airport to no avail.*I later phoned BA and was told to make contact again in ** working days.
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British Airways

Customer service issue
Reported by GetHuman-gvs
Jun 5th, 2018 - a yr ago
I have an issue with British Airways too
Not resolved
Seen by 3 customers so far
Similar issue to 235 others
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Timeline
GetHuman-gvs started working on this issue
Jun 5th, 2018 9:59am