re booking JMTHZY name of Hallett..Tahlia Ash (the grand-daughter) is currently in hosp...

GetHuman634033's customer service issue with British Airways from April 2018

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Help with my British Airways issue
Before contacting them, items GetHuman634033 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
GetHuman634033's next move: have a British Airways rep call.
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The issue and preferred resolution, in GetHuman634033's own words:
re booking JMTHZY name of Hallett..Tahlia Ash (the grand-daughter) is currently in hospital with a head injuries and will be unable to travel - the family will have to cancel their flights, can you confirm that they will get a re-fund or could re-book at a later date - end of September?
I trust that British Airways will make this right and come up with a resolution that is fair.
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British Airways

Customer service issue
Reported by GetHuman634033
Apr 27th, 2018 - 3 mons ago
I have an issue with British Airways too
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Seen by 2 customers so far
Similar issue to 798 others
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Timeline
GetHuman634033 started working on this issue
Apr 27th 1:21pm