Myself and I don't know how many other people are going without their medication and getting sick, in pain, bedridden, and frustrated because the Patient Associate Foundation of BMS can not even give us an idea of how long It is going to take for them to resolve their system problems and when we may be able to get our medication!!!
GetHuman747216's customer service issue with Bristol-Myers Squibb from June 2018
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I am trying to get an honest answer as to how long it is going to take before medications are going to start to be mailed out again ?????? ... I wrote a letter a week ago to the Patient Associate Foundation about my Orencia and BMS keeps asking me if my issue is resolved and saying that it is BUT IT NOT RESOLVED IN ANY WAY SHAPE OR FORM!!!!!*I have not heard from the foundation or anyone for that matter of fact ( and I spoke in depth to a person last Monday night who guaranteed that she would personally walk my request over to PAF and I am no closer to getting my medication than I was a week ago. I realize that PAF is having a terrible problem. But, come on!!! You are professionals. A company of your size should be able to do whatever it takes to get back online!! You should never be unable to do your job for more than a month!!! Get the resources you need and get the problem fixed or roll back to before the problem. God, please tell me you did back-ups before you implemented something new that could cause your system to come crashing down the way it has!!! You have to know that our lives depend on your medication and I've been without my Orencia since December (not because of this issue. But have been without it for more than a month because of the problem). I am now getting out of remission, swelling severely, in so much pai that I'm crippled up and rolled in a ball in pain. ** Is their a light at the end of the tunnel, the answer, or is that another train about to hit us????**Please help us!!*Can we do anything to help you fix with your problem?*I'm waiting and praying for this matter to be resolved and for someone to call me....*So I can get my medication and that once I get it that it works!!!!!*Donna D
This is especially frustrating because when you do get a person, they have no answers for you. They say they don't even know themselves. How can a company this large be in a position like this?? OR DO THEY JUST NOT WANT TO EXPOSE THERE PROBLEM TO THE WORLD??**If we can't get our medication then please just be honest with us!!! Tell us what is going on. Have your president over that division put out a press release and explain what has happened, how the matter is being handled, and how long it is expected to take to resolve it, and how an issue like this will never happen again!! At least, if we know what is going on maybe we will feel a little better or at least, feel involved, or at the mimumim, understand the problem which will help with or frustration level. Other than being told, "we will take a message and walk it over ourself and make sure someone looks at it as soon as possible". That was weeks ago for me. **I'm sorry, I'm a programmer. It is never the computer's problem. Computers are only as good as the PEOPLE WHO PROGRAM ARE! So, please don't tell me it's a computer problem because I'll call (excused me) BS every time on that.
Only you can tell me??!!
I have gone through five other Biological medications for my RA. If I could find another one that would help me, I would but Orencia has been a life saver for me. It gave me back my life. I didn't know how bad my RA had deteriorated until being off of it. So, for as much as I am complaining it is because you have a great medication that works wonders for me and makes it so I can get out of my bed in the morning and yes, it does make it so I can open lids on my own!!
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