More than * months ago I reported a suspicious payment from my account, I never got a r...

GetHuman2461470's customer service issue with Brightwell Navigator from March 2019

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The issue in GetHuman2461470's own words
More than * months ago I reported a suspicious payment from my account, I never got a response nor a reimbursement. Instead my card and my account were blocked and since then I haven't been able to use them properly. I've been forced to email you every * weeks to ask for a ** minutes access to transfer my medical maintenance fee to my local bank account (I'm not on board, this is not salary, I'm sick, under medical treatment and under too difficult economic circumstances) I started emailing you since yesterday, it's been more than ** emails already and I still don't get any assistance. I really need to get this money because I depend on it a hundred percent to survive, I need my card. I need to access my account and I need to solve this issue once and for all because in less than * days I'll be paid again and I will have to go through all this annoying process again. You probably don't know how is it to be living like this but I wish you could be a little more comprehensive about people like me who are not able to work and depend on your commitment to get the help you are supposed to provide
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Brightwell Navigator

Customer service issue
Reported by GetHuman2461470
Mar 12th, 2019 - 5 mons ago
I have an issue with Brightwell Navigator too
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Seen by 2 customers so far
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Timeline
GetHuman2461470 started working on this issue
Mar 12th 3:08pm