Why this brightwell and transfast did not send an email confirmation for pin number so...

GetHuman-jerwinbr's customer service issue with Brightwell Navigator from September 2018

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Why this brightwell and transfast did not send an email confirmation for pin number so i save the pin number... today i send ****** pesos in philippines and suddenly brightwell and transfast didnt show any confirmation, they sent only a text message that saying i can pickup my money but the pin number is not there at message they sent.... so i go to cebuana llhuiller and they said its impossible to pickup my money without the pin number.... and then i try to search the transaction history of brightwell transfast but thre is no details about the pin number there... so my money was trap and i have to wait thirty days for the transfast to return my money to me... ill get angry about this issue . This money is what i have work for about * months and this is what happen... what kind of bussiness is this !!! ,, pls help me to know whats my pin number,,, and pls brightwell and transfast send an email confirmation to avoid delay and dissapointed to customer. (Im jerwin bruce)
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Brightwell Navigator

Customer service issue
Reported by GetHuman-jerwinbr
Sep 22nd, 2018 - 6 mons ago
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GetHuman-jerwinbr started working on this issue
Sep 22nd, 2018 2:20pm