Phone service and internet problem. Interrupted service problem cutoff for months...

GetHuman-vidaboa's Service problem issue with Bright House Networks from April 2020

Help with my Bright House Networks issue
The issue in GetHuman-vidaboa's own words
Phone service and internet problem. Interrupted service problem cutoff for months.**But Yesterday I plant a shrub and I nicked the cable line. Still have internet but phone does not work.**Ken McAfee**** ***-******** Nuthatch Drive*Zionsville Indiana

GetHuman-vidaboa did not yet indicate what Bright House Networks should do to make this right.

How GetHuman-vidaboa fixed the problem
The Get Human process did not work for me. Getting the email code to continue your process got me disconnected. So I call Bright House Spectrum help line on my cell phone - on hold for ** minutes, got a service representative - he was able to correct the problem with modem. Had a service tech arrive at the house within * hours and he fixed the damaged cable and replaced my old modem with a new one. My speed test shows ***% speed increase. First rate service from spectrum Brighthouse
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Bright House Networks

Service problem issue
Reported by GetHuman-vidaboa
Apr 29th, 2020 - 6 months ago
Fixed
GetHuman-vidaboa shared how to fix
Seen by 6 customers so far
Similar issue to 18 others
0 customers following this
Items needed
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Timeline

GetHuman-vidaboa started working on this issue
Apr 29th 2:50pm
GetHuman-vidaboa confirmed the issue is fixed. Hooray!
Apr 30th 1:36pm

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