Mower crankshaft broke after only * year normal usage, *(about *-* months) *mowing time...

GetHuman-markdwai's customer service issue with Briggs & Stratton from July 2018

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The issue in GetHuman-markdwai's own words
Mower crankshaft broke after only * year normal usage, *(about *-* months) *mowing time during last summer and a few months this year.*About * inch above the blade with the bolt and blade still bolted to the broken crankshaft.*The crankshaft was made from what is called "Sintered" metal and the broken crankshaft ends looked like pressed metal sand.*Buchiets in Sparta Illinois has replaced my "under warranty" mower with a new mower,*But you,*(Briggs and Stratton) *Need to be made aware that this new mowers crankshaft is also "Sintered" (pressed) metal and not forged steel.*The mower crankshaft broke once, *I fully expect it to break again and possibly maim or kill myself or one of my son's.*Sintered metal cannot withstand the compressive force the bolt places on the hollowed and tapped bolt hole to keep the revolving blade from breaking off and possibly injuring some customers.*Please reply soon.*Why save money pressing (sintering)*a crankshaft when history shows exceedingly clear that crankshafts need to be forged from steel?*Expensive yes, but safe.*Terrified customer.*(This is being copied for future reference)

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Briggs & Stratton

Customer service issue
Reported by GetHuman-markdwai
Jul 18th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 39 others
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GetHuman-markdwai started working on this issue
Jul 18th, 2018 12:23am