Dear Sir**I had purchased * Tyres from your Agency*Shop named HARSHAL TYERS on...

GetHuman-drjais's Complaint issue with Bridgestone Corp from October 2020

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Dear Sir**I had purchased * Tyres from your Agency*Shop named HARSHAL TYERS on ********** Invoice No. *** addressed Old Agra Road, Manoharpada, opp. Bhramhala Talav, Near Babubhai Petrol Pump, Thane (W) on for RS.******-.**In this regard I have to inform that during Ist week of June one of the tyre was punctured due to some iron object (Keel) and it was informed by the person who repair's the punctured tyre that the tyre is Damaged. Since the tyre was under warranty I had deposited the same in the above said Shop* Agency In the first week of June **** and till date I have not been provided with the replacement of Tyre. When asked from the shopkeeper about the replacement, initially he had informed that company's production of tyre is not started due to covid and it will take * months for replacement and now he is verbally informing that company is not replacing the tyre and also not giving any reason for the same. I had also requested the above problem to your customer care and they ensured that if it is within warranty period, the same will be replaced but it is to my surprised that your claim officer on ********** (SMS send) had rejected my claim stating 'Flat tyre'. If your company do not want to honour your warranty than put the same on your website otherwise I will take up the matter on social Media.**In view of the above, I once again request to provide replacment of Tyre and fulfill your commitment of warranty.**Thanks and Regard.**Yours faithfully**Desh Raj*B-***, Kavya Residency,*Near PMC Bank, Anand Nagar, Kasarvadavali, Thane ******,*(M) **********

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Bridgestone Corp

Complaint issue
Reported by GetHuman-drjais
Oct 7th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2 others
0 customers following this

Timeline

GetHuman-drjais started working on this issue
Oct 7th, 2020 7:06am