I have the dual boiler and I am having a problem with the two shot single wall portafil...

GetHuman-dancaldw's customer service issue with Breville USA from July 2018

5 views
 | 
31 similar
 | 
0 following
Help with my Breville USA issue
GetHuman-dancaldw's next move: talk to Breville USA when they open.
Breville USA's call center is closed now. We will send GetHuman-dancaldw a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-dancaldw's own words
I have the dual boiler and I am having a problem with the two shot single wall portafilter. When I used the single shot single wall filter I get * psi while extracting the shot. Using the two shot single wall I get near zero and coffee starts flowing almost instantly.**I used the breville pro grinder. I have tried several settings but most recently I have been using a grind size of *. I use ** seconds for single shot and have tried multiple time settings for two shot between **-** secs.**I am using Starbucks pikes place whole bean coffee.**I have tried using the dual wall portafilters with no coffee as instructed by the manual and saw over * psi.
GetHuman-dancaldw did not yet indicate what Breville USA should do to make this right.
I have an issue with Breville USA too
How GetHuman-dancaldw fixed the problem
We are waiting for GetHuman-dancaldw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Breville USA's attention and get better help faster. Tap below to get started.
Having Breville USA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dancaldw fixes it.
This email address isn't valid

Breville USA

Customer service issue
Reported by GetHuman-dancaldw
Jul 20th, 2018 - a yr ago
I have an issue with Breville USA too
Fixed
Seen by 5 customers so far
Similar issue to 31 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-dancaldw started working on this issue
Jul 20th, 2018 12:11pm
GetHuman-dancaldw indicated the issue is not fixed yet.
Jul 21st, 2018 3:00pm
GetHuman-dancaldw indicated the issue is not fixed yet.
Jul 21st, 2018 3:01pm
GetHuman-dancaldw indicated the issue is not fixed yet.
Jul 23rd, 2018 4:55pm