I called and placed an order for a Juicer top (model JE**XL) around June ** and was tol...

GetHuman858090's customer service issue with Breville USA from July 2018

25 views | 23 similar | 0 following
Help with my Breville USA issue
First: share to improve GetHuman858090's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman858090's next move: talk to Breville USA when they open.
Breville USA's call center is closed now. We will send GetHuman858090 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman858090 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman858090's own words
I called and placed an order for a Juicer top (model JE**XL) around June ** and was told by one of your sales reps that there are none in the warehouse and a new shipment of tops will arrive on June **th. **I said ok and placed my order and gave her my credit info. She said I would receive an email once the order leaves the warehouse with a tracking number.*I watched my bank statement show the amount of $**.** from Breville set in the processing mode for over a week. *So yesterday (Friday *th ) I called you back to find out if my order has been shipped, I was placed on hold twice. When the rep who answered my call said that the warehouse personal would get back with him and he would call me back later that day with an update on my shipment, HE DID NOT.**I just got off the phone with my bank (Saturday *th) because now the pending amount of $**.** from Breville is not in my statement anywhere.*My bank informed me that if a pending item sets for a period of time it is dropped. So you the merchant did not complete this transaction, WHY?*So here it is Saturday *th and your customer service office is closed till Monday. *I can see a huge need for training in your company.*Very, very dissatisfied in your customer service, all I am trying to do is send you money for a product of yours. Never knew it would be this difficult to spend money with a company.**Thank you for taking the time to read this complaint.**Michael M. Smith

GetHuman858090 did not yet indicate what Breville USA should do to make this right.

How GetHuman858090 fixed the problem

We are waiting for GetHuman858090 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Breville USA's attention and get better help faster. Tap below to get started.
Having Breville USA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman858090 fixes it.
This email address isn't valid

Breville USA

Customer service issue
Reported by GetHuman858090
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 23 others
0 customers following this


GetHuman858090 started working on this issue
Jul 7th, 2018 3:37pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers