I called and placed an order for a Juicer top (model JE**XL) around June ** and was tol...

GetHuman858090's customer service issue with Breville USA from July 2018

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The issue in GetHuman858090's own words
I called and placed an order for a Juicer top (model JE**XL) around June ** and was told by one of your sales reps that there are none in the warehouse and a new shipment of tops will arrive on June **th. **I said ok and placed my order and gave her my credit info. She said I would receive an email once the order leaves the warehouse with a tracking number.*I watched my bank statement show the amount of $**.** from Breville set in the processing mode for over a week. *So yesterday (Friday *th ) I called you back to find out if my order has been shipped, I was placed on hold twice. When the rep who answered my call said that the warehouse personal would get back with him and he would call me back later that day with an update on my shipment, HE DID NOT.**I just got off the phone with my bank (Saturday *th) because now the pending amount of $**.** from Breville is not in my statement anywhere.*My bank informed me that if a pending item sets for a period of time it is dropped. So you the merchant did not complete this transaction, WHY?*So here it is Saturday *th and your customer service office is closed till Monday. *I can see a huge need for training in your company.*Very, very dissatisfied in your customer service, all I am trying to do is send you money for a product of yours. Never knew it would be this difficult to spend money with a company.**Thank you for taking the time to read this complaint.**Michael M. Smith

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Breville USA

Customer service issue
Reported by GetHuman858090
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 23 others
0 customers following this

Timeline

GetHuman858090 started working on this issue
Jul 7th, 2018 3:37pm

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