I ordered item* *********, order* ************-I want to keep this order. But I looked...

GetHuman-ottoholl's Cancel Order issue with Bradford Exchange from January 2021

Help with my Bradford Exchange issue
First: share to improve GetHuman-ottoholl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ottoholl may need:
Name on order, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-ottoholl's own words
order frolicking cuckoo clock ... I ordered item* *********, order* ************-I want to keep this order. But I looked at my U.S bank account and I was double charged $***.** twice. I need to cancel the second order that popped up for the second $***.** order number ********** missing last two numbers. I don't know how this happened, I just need the second bogus order canceled. Thanks.**My bank statement says that I'm being double charged. Need to cancel second order.
I didn't order two frolicking cuckoo clocks. I only ordered * (one).
Cancel the second order number ********** missing last two numbers.
I pay everything up front.
It was on a holiday that I ordered online. wasn't able to talk to an agent on after hours and on holiday.
How GetHuman-ottoholl fixed the problem

We are waiting for GetHuman-ottoholl to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Bradford Exchange customer problems.
How Do I Cancel My Bradofrd Exchange Order?How Do I Get a Refund from the Bradford Exchange?How Can I Track My Bradford Exchange Order?How Do I Return an Order to the Bradford Exchange?
Do you have a customer issue as well?
We can help you get Bradford Exchange's attention and get better help faster. Tap below to get started.
Having Bradford Exchange issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bradford Exchange

frolicking feline cuckoo clock
Cancel Order issue
Reported by GetHuman-ottoholl
Jan 3rd, 2021 - 3 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 1358 others
0 customers following this

Timeline

GetHuman-ottoholl started working on this issue
Jan 3rd 11:13pm