I placed my order for a ring on *********. The order was confirmed but I have never rec...

GetHuman5063333's customer service issue with Bradford Exchange from July 2020

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The issue in GetHuman5063333's own words
I placed my order for a ring on *********. The order was confirmed but I have never received the delivery. On initial chasing they said they were out of stock and would be delivered in a few weeks. It is now July **** and they are not responding tp promises to ring me back and have been ignoring my questions. Then, they have sent me an offer of a different ring, which I do not want.***Please help me get this original order delivered. It was to be a special present for my Sister.**Thank you,**Dawn Galletly***order Your The Bradford Exchange Ltd. order confirmation*Inbox*x*Manpower*x**The Bradford Exchange *****@***.com via cmail*.com *Fri, * Nov ****, **:***to Miss**The Bradford Exchange Ltd.*Miss Dawn Galletly,**Thank you for your order from The Bradford Exchange Ltd.. Once your package ships we will send an email with a link to track your order. If you have questions about your order, you can email us at *****@***.com or call us at **** *** ****.**Your Order ************Placed on * Nov ****, **:**:****Billing Info*Miss Dawn Galletly*** Avondale Street Standish*WN* *LG, Wigan*United Kingdom*T: *************Shipping Info*Miss Alison Galletly*** Birbeck Drive Madeley*TF* *TP, TELFORD*United Kingdom*T: *************Payment Method*Credit Card*Shipping Method*Standard**Item Name*SKU*QTY*Price*Payment Option*Shipping Method*Estimated Arrival*The Liverpool FC Ladies' Ruby RingThe Liverpool FC Ladies' Ruby Ring**Size*M****-SAN**.**-SZ****£***.***Pay In Full*Standard*Ships in *-* weeks*Subtotal*£***.***Shipping & Handling*£*.***Grand Total*£***.***The Bradford Exchange Ltd.!****Dawn Galletly ******@***.com**Fri, * Jul, **:** (** days ago)*to Dawn***Meet*Start a meeting*Join a meeting****I received this response*We’re holding your item for you!*Inbox*The Bradford Exchange via email-od.com *Sat, ** Jul, **:** (* days ago)*to dawn.galletly*Liverpool FC ‘You’ll Never Walk Alone’ Ladies’ Crystal Ring*SELLING FAST! Don’t miss out on this exclusive item.*Order yours before they’re gone!*BUY NOW* FREE PERSONALISATION ON A RANGE OF EDITIONS* UP TO ***-DAY SATISFACTION GUARANTEE* DELIVERY TO YOUR DOOR* INTEREST - FREE MONTHLY INSTALMENTS* BEST SELLERS* *THE ITEM BELOW THIS LINE IS THE ONE I ORDERED AND DIDN'T RECEIVE!*The Liverpool FC Ladies' Ruby Ring* *THIS IS DIFFERENT to the one THEY DESCRIBE ABOVE***Liverpool FC ****-**** Limited-Edition Wristband* Liverpool FC Liver Bird Ladies’ Earrings* The Bradford Exchange, PO Box ***, Stoke-on-Trent, ST* *RL.*Phone **** *** ****, *****@***.com*You have receivied this email because you subscribed to the Bradford Exchange newsletter via*telephone, website or by mail. If you have received this in error, please unsubscribe here!* *I received this a few days after placing my order *********.*Thanks for making a great choice – have a peek at another great gift*Inbox*x**The Bradford Exchange *****@***.com via email-od.com *Wed, * Nov ****, **:***to dawn.galletly*** *Now discover further unique editions that you’re sure to like:*I Love You To The Moon And Back' Dachshund Figurine*** *I have eventually had this e:mail from them after lots of leaving my phone details and them saying they'll get back to me.*Automatic reply: Get your exclusive item before it goes!*Inbox******@***.com via bgeltd.onmicrosoft.com *Mon, * Jul, **:** (* days ago)*to me**Hello, Just to let you know we have received your email and our customer service team will be in touch as soon as they can.*Alternatively if your query is urgent please call **** *** **** where one of our specialist advisors can help to assist you. Our opening hours are Monday – Friday **:** – **:**.*Making a payment - visit www.bradford.co.uk*onlinepayment.html

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Bradford Exchange

Customer service issue
Reported by GetHuman5063333
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1577 others
0 customers following this

Timeline

GetHuman5063333 started working on this issue
Jul 14th, 2020 11:49am
GetHuman5063333 indicated the issue is not fixed yet.
Jul 20th, 2020 9:54am
GetHuman5063333 indicated the issue is not fixed yet.
Jul 20th, 2020 10:04am
GetHuman5063333 indicated the issue is not fixed yet.
Jul 20th, 2020 10:05am
GetHuman5063333 indicated the issue is not fixed yet.
Jul 20th, 2020 10:15am
GetHuman5063333 indicated the issue is not fixed yet.
Jul 20th, 2020 10:39am