This is customer **********. I purchased * each of “ Granddaughter I love you box” and...

GetHuman-mlfllf's Update Account Info issue with Bradford Exchange from June 2020

Help with my Bradford Exchange issue
The issue in GetHuman-mlfllf's own words
This is customer **********. I purchased * each of “ Granddaughter I love you box” and “Granddaughter bangle*Bracelet.” All were purchased on installments with credit card. I talked to a customer service rep to make purchases and gave credit card number. I received notice that no action was necessary and my card would be charged. Payment was complete in April and I received the same charges on my credit card in May. I am very concerned that you have my credit card info and will continue to charge me. I called * TBE numbers and got the long message both times. Then I was told TBE was closed and will open next business. This is *:**pm EDS time Mon. June* (a business day during business hours.) Has TBE gone bankrupt?? Is this a scam?**Please respond and resolve this issue. I need overcharge credited to my credit car and not to continue to charge me. My only recourse that I know is to contact BBB if I am unable to reach you. Mary Lynn Frary

GetHuman-mlfllf did not yet indicate what Bradford Exchange should do to make this right.

How GetHuman-mlfllf fixed the problem
I appreciate your checking. I tried the customer service phone number again today. Although I was on hold for *** hour I got through to a helpful person. She said they were open yesterday and did not know why I got a closed message. Because part of my order was by mail and part I ordered by phone made a slightly different price. She explained what the charges covered.
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How Do I Cancel My Bradofrd Exchange Order?How Do I Get a Refund from the Bradford Exchange?How Can I Track My Bradford Exchange Order?How Do I Return an Order to the Bradford Exchange?
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Bradford Exchange

Update Account Info issue
Reported by GetHuman-mlfllf
Jun 1st, 2020 - 8 months ago
Fixed
GetHuman-mlfllf shared how to fix
Seen by 6 customers so far
Similar issue to 1466 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-mlfllf started working on this issue
Jun 1st, 2020 5:24pm
GetHuman-mlfllf confirmed the issue is fixed. Hooray!
Jun 2nd, 2020 6:10pm