This is customer **********. I purchased * each of “ Granddaughter I love you box” and...

GetHuman-mlfllf's Update Account Info issue with Bradford Exchange from June 2020

Help with my Bradford Exchange issue
The issue in GetHuman-mlfllf's own words
This is customer **********. I purchased * each of “ Granddaughter I love you box” and “Granddaughter bangle*Bracelet.” All were purchased on installments with credit card. I talked to a customer service rep to make purchases and gave credit card number. I received notice that no action was necessary and my card would be charged. Payment was complete in April and I received the same charges on my credit card in May. I am very concerned that you have my credit card info and will continue to charge me. I called * TBE numbers and got the long message both times. Then I was told TBE was closed and will open next business. This is *:**pm EDS time Mon. June* (a business day during business hours.) Has TBE gone bankrupt?? Is this a scam?**Please respond and resolve this issue. I need overcharge credited to my credit car and not to continue to charge me. My only recourse that I know is to contact BBB if I am unable to reach you. Mary Lynn Frary

GetHuman-mlfllf did not yet indicate what Bradford Exchange should do to make this right.

How GetHuman-mlfllf fixed the problem
I appreciate your checking. I tried the customer service phone number again today. Although I was on hold for *** hour I got through to a helpful person. She said they were open yesterday and did not know why I got a closed message. Because part of my order was by mail and part I ordered by phone made a slightly different price. She explained what the charges covered.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Bradford Exchange customer problems.
How Do I Cancel My Bradofrd Exchange Order?How Do I Get a Refund from the Bradford Exchange?How Can I Track My Bradford Exchange Order?How Do I Return an Order to the Bradford Exchange?
Do you have a customer issue as well?
We can help you get Bradford Exchange's attention and get better help faster. Tap below to get started.
Having Bradford Exchange issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bradford Exchange

Update Account Info issue
Reported by GetHuman-mlfllf
Jun 1st, 2020 - 2 years ago
GetHuman-mlfllf shared how to fix
Seen by 19 customers so far
Similar issue to 1466 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)


GetHuman-mlfllf started working on this issue
Jun 1st, 2020 5:24pm
GetHuman-mlfllf confirmed the issue is fixed. Hooray!
Jun 2nd, 2020 6:10pm