I have purchased far over $****. with Bradford Exchange in the past. That should place me as one of your best customers. Please respond immediately to my detailed problem

GetHuman4659966's customer service issue with Bradford Exchange from April 2020

Help with my Bradford Exchange issue
Before contacting them, items GetHuman4659966 may need:
Name on order, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4659966's own words
Account ********** - - ROBERT HATCHER**On ********, I mailed my check ***** for $***.** payment in full for * orders of "MY PRECIOUS DAUGHTER" real rose with personalized charm. As of ********, it is not shown on my bank statement.*What is the status of my payment - - should I stop payment and send you another check?**Also, on ********, I contacted your customer service agent @ ***-***-**** and reported the "MY PRECIOUS DAUGHTER" was received on the same date with one of the rose petals broken. I told your agent that I needed a replacement of the rose only without the vase or charm that were not damaged. Your agent told me it will be replaced and I should receive it in approx. * weeks. I asked her what address to send the damaged rose to and she replied that I do not need to return the damaged rose. Will you confirm that your agent has ordered a replacement for me?

GetHuman4659966 did not yet indicate what Bradford Exchange should do to make this right.

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How Do I Cancel My Bradofrd Exchange Order?How Do I Get a Refund from the Bradford Exchange?How Can I Track My Bradford Exchange Order?How Do I Return an Order to the Bradford Exchange?
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Bradford Exchange

Customer service issue
Reported by GetHuman4659966
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 924 others
0 customers following this

Timeline

GetHuman4659966 started working on this issue
Apr 16th 7:58pm
GetHuman4659966 shared this issue with your circles on Google+
Apr 16th 8:06pm
GetHuman4659966 shared this issue with others over email
Apr 16th 8:06pm

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