HELLO,* I purchased your Legendary Shipwreck Titanic Coin , and paid for it a...

GetHuman2473711's customer service issue with Bradford Exchange from March 2019

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The issue in GetHuman2473711's own words
HELLO,* I purchased your Legendary Shipwreck Titanic Coin , and paid for it as soon as I was invoiced. This is the only coin I am interested in. A couple of weeks later you sent me another coin which I do no want. You deducted ( WITHOUT MY PERMISSION ) the payment for the unwanted coin. I phoned you immediately and was told to return the coin and I would be reimbursed. I returned the coin straight away ( and to add insult to injury, I had to pay the return postage cost ). That was a couple of weeks ago, and there is still no sign of my payment being returned to my account. I want that payment returned immediately. I think that a couple of weeks is ample time to reimburse a customer who has already been inconvenienced. This is the second time I have contacted you. No answer the first time. I'm afraid I don't have my account number or the payment details . My name is * Mr. Brendan Woloszyk* Flat ***** ** Strowan St.* Glasgow G. ** *hd* Tel. **** *** ***** Mobile * ************ Thank you, andI look forward to a speedy reply.
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Bradford Exchange

Customer service issue
Reported by GetHuman2473711
Mar 13th, 2019 - 5 mons ago
I have an issue with Bradford Exchange too
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Seen by 3 customers so far
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Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman2473711 started working on this issue
Mar 13th 6:06pm