My mother who is ** has been given a NOTIFICATION OF INTENTION TO COMMENCE PROCEEDING IN THE COUNTY COURT because supposedly they haven't received payment that were made and a special delivery letter we have had no response to.

GetHuman-snowiest's customer service issue with Bradford Exchange from December 2018

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The issue in GetHuman-snowiest's own words
Resolve a problem with communication with Bradford Exchange. ... My concern with Bradford Exchange. I sent three payments by postal order sent to the this address, The Bradford Exchange P.O Box *** Stoke on Trent Staffordshire ST* *RT. Each time they write back and say we haven't received payment. I then sent a letter for Special Delivery on ********** with shows payment has been made to The Bradford Exchange Ltd. Then they sent us a notification of Intention. My question is. How is it that you send your correspondence to the same address envelope provided for you. In total four in all and had no acknowledgement of receipt. How can four letter get lost? I have tried contacting the company by phone, but i just cannot get through to settle this problem. Can you help?
That this company is dealing with a ** year old customer who has been treated unfairly. Who is trying to find out why a special delivery letter has not been acknowledged.
To investigate where * Important letter have not been delivered to the appropriate department. where have they Gone?
We just are trying to be honest and settle this problem once and for all.
I cannot write to them, because if they haven't supposedly received my last letter. I don't see the point in continuing to write anymore. The company claim they haven't heard from us. The simple reason is, it's just impossible to contact them because they only have i phone line.
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Bradford Exchange

Human communication with this company seems non existent as far as the customer is concerned
Customer service issue
Reported by GetHuman-snowiest
Dec 10th, 2018 - 4 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 1228 others
0 customers following this
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GetHuman-snowiest started working on this issue
Dec 10th, 2018 3:40pm