I have called twice, emailed twice, talked with Jordan on Facebook and texted but your...

GetHuman-tdhoefer's customer service issue with Bradford Exchange from December 2018

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The issue in GetHuman-tdhoefer's own words
I have called twice, emailed twice, talked with Jordan on Facebook and texted but your company refuses to help. My order number is *********. Each time you promise to send a return slip but you don’t. Last time you said you would email it, but you don’t. Jordan said she would send one but didn’t. I am going to contact the Better Business Bureau, and put reviews every single place I can find to tell everyone that will listen that Bradford exchange is a scam to get money from you. You promise that you can return something if it is unacceptable. Well I only ordered the Hogwarts castle and you sent me Three Broomsticks with a promise to send more and charge my credit card. I don’t want it and I want to return it. Six times now you have said you will send me a return label and don’t. Six times you said you will cancel my account and haven’t. My email address is *****@***.com. For the last time please send me a return label and cancel my account.

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How Do I Cancel My Bradofrd Exchange Order?How Do I Get a Refund from the Bradford Exchange?How Can I Track My Bradford Exchange Order?How Do I Return an Order to the Bradford Exchange?
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Bradford Exchange

Customer service issue
Reported by GetHuman-tdhoefer
Dec 8th, 2018 - 3 years ago
Seen by 17 customers so far
Similar issue to 1200 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)


GetHuman-tdhoefer started working on this issue
Dec 8th, 2018 11:16pm
GetHuman-tdhoefer indicated the issue is not fixed yet.
Dec 8th, 2018 11:17pm