My husband ordered an engagement ring set online. It said that we would be making * pay...

GetHuman-annessak's customer service issue with Bradford Exchange from December 2018

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Help with my Bradford Exchange issue
GetHuman-annessak's next move: talk to Bradford Exchange when they open.
Bradford Exchange's call center is closed now. We will send GetHuman-annessak a reminder to call them when they open. Nothing to do for now but wait!
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Name on order, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-annessak's own words
My husband ordered an engagement ring set online. It said that we would be making * payments of $** and change. When I looked at my bank account they took out about $***. When I called customer service they said my husband had to call them because it was his account. So I told the lady from the Bradford EX that my husband would call them back right away. When he called a few moments later they were closed for the day, but the lady never mentioned that they were about to close. Now my account is messed up because they took out the $*** and my bills are due tomorrow. So now it is Sunday and my account will be overdrawn tomorrow. The set was a camouflage wedding set under my email address.
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Bradford Exchange

Customer service issue
Reported by GetHuman-annessak
Dec 3rd, 2018 - 6 mons ago
I have an issue with Bradford Exchange too
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Seen by 2 customers so far
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Timeline
GetHuman-annessak started working on this issue
Dec 3rd, 2018 2:57am
GetHuman-annessak shared this issue with others over email
Dec 3rd, 2018 2:58am