Don't sic a collection agency on me to get me to pay for merchandise I didn't order. FTC says it's a gift.

GetHuman-irishdb's customer service issue with Bradford Exchange from November 2018

Help with my Bradford Exchange issue
The issue in GetHuman-irishdb's own words
Clear my account. ... Several months ago I received six **** $* Silver American Eagle coins that I never ordered. I called The Bradford Exchange, and a rep said there had been some sort of glitch in your computer system, the coins had been mailed in error, and that I could mail them back.** Following that I found out that according to the Federal Trade Commission, I don’t have to pay for them. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment.** According to the FTC, if I receive merchandise that I didn’t order, I have a legal right to keep it as a free gift.** In the meantime, I've received a communication from a debt collector, North Shore Agency, that you have involved them to collect monies purportedly owed you, by me, for these FTC-described gifts you sent me.** I'm contacting you now to ask that you clear my account of any alleged monies owed, contact your collection agency to clear any reference of me from their accounts, and stop harassing me about this mistake made on your part.** According to your correspondence my Client* is *********, the "Order*" is ************.** If you have further problems with this issue, please contact me immediately at the email provided.**Thank you.*Sean Carson
According to the Federal Trade Commission, if a person receives merchandise not ordered, that person does not have to pay for that merchandise. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. According to the FTC, if merchandise is received that wasn't ordered, the person receiving that merchandise has a legal right to keep that merchandise as a free gift.
I want my Bradford account cleared, the debt removed, the debt collector called off, and any reference of me cleared from the debt collector's records.
I'm not a customer. At least not anymore. Charging $*** for something that is worth only $**-** is ridiculous. Capitalism at its worst.
Doing that tomorrow morning.
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Bradford Exchange

Received coins I didn't order.
Customer service issue
Reported by GetHuman-irishdb
Nov 1st, 2018 - a mon ago
I have an issue with Bradford Exchange too
Fixed
Seen by 8 customers so far
Similar issue to 696 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-irishdb started working on this issue
Nov 1st 4:04am
GetHuman-irishdb indicated the issue is not fixed yet.
Nov 1st 4:31am