I need to return a box. It has not been opened

GetHuman-kvpony's customer service issue with Bradford Exchange from October 2018

Help with my Bradford Exchange issue
The issue in GetHuman-kvpony's own words
Return the box and cancel the order ... I received a box from Bradford Exchange and need to return it and cancel the order. I do not have the invoice and not sure of my account number. *Joseph M Robinson***** Shenandoah*Saint Louis, MO *******PS I do have the FedEx tracking number DT*** **** ****
I did call the number and answered was a company in Michigan which deals in Hearing Aids.*NOT Happy
Cancel the Order
Many Years
Called already
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Bradford Exchange

$* display box
Customer service issue
Reported by GetHuman-kvpony
Oct 10th, 2018 - a mon ago
I have an issue with Bradford Exchange too
Fixed
Seen by 5 customers so far
Similar issue to 586 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-kvpony started working on this issue
Oct 10th 3:25pm
GetHuman-kvpony indicated the issue is not fixed yet.
Oct 10th 3:26pm