I received my order on Saturday. I did not receive the black jewelry bag that was to be...

GetHuman838361's customer service issue with Bradford Exchange from July 2018

Help with my Bradford Exchange issue
The issue in GetHuman838361's own words
I was requesting to receive a decent blue bag for the bracelet and black jewerly was to be included in my krdet ... I received my order on Saturday. I did not receive the black jewelry bag that was to be included in my order. Also the blue bag that had the bracelet was torn and the tissue wrap for the bracelet was torn. I did not appreciate the service of my order. My other recent orders were in tack.*Please address my concerns by sending me the black jewelry bag and blue bag for the bracelet.
This was especially frustrating because it wad a gift
Send me the items I mentioned
I have ordered before and I truly pleased
I have an issue with Bradford Exchange too
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Bradford Exchange

Bracelet
Customer service issue
Reported by GetHuman838361
Jul 1st, 2018 - 10 mons ago
I have an issue with Bradford Exchange too
Fixed
Seen by 6 customers so far
Similar issue to 226 others
0 customers following this
Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman838361 started working on this issue
Jul 1st, 2018 3:47am
GetHuman838361 indicated the issue is not fixed yet.
Jul 4th, 2018 11:13pm