I wish to return for refund the blue diamond cross ring. I ordered it some time ago, a...

GetHuman-sandeesd's customer service issue with Bradford Exchange from May 2018

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The issue in GetHuman-sandeesd's own words
I wish to return for refund the blue diamond cross ring. I ordered it some time ago, and the only size chart you sent was for large sizes. I called and requested the chart for smaller sizes so I could measure my size. *After weeks of waiting you sent me another large size chart. I went to a local jewelry store to have my finger measured, then sent my size along with a check for my first payment of $**.**. I was disappointed when the ring arrived. It was not the beautiful blue I expected. The cross barely shows up. Your photographers must photo-shop the ads.*I am disappointed in the quality of the ring and also in the second-rate service I have received.**Please tell me how to go about packaging this ring to return to you.*I will take it to the Post Office today.**Client ***********Order ***************Sandra Skelton
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Bradford Exchange

Customer service issue
Reported by GetHuman-sandeesd
May 29th, 2018 - 2y ago
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Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-sandeesd started working on this issue
May 29th, 2018 4:05pm
GetHuman-sandeesd indicated the issue is not fixed yet.
May 30th, 2018 5:18pm