Hi - I ordered some jar lids in error. I called and was told to reorder some others and...

GetHuman1353493's customer service issue with Brabantia from October 2018

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The issue in GetHuman1353493's own words
Hi - I ordered some jar lids in error. I called and was told to reorder some others and request a return via your website. I would receive an authorisation and a free label to post back the mistaken order. I now have a returns authorisation *********** but no label. I thought perhaps I had misunderstood that there would be a free label but the authorisation says I need to make a DPD drop off and I cannot find a way to do that on their site. I have tried calling you but your number is currently unavailable. What next?
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Customer service issue
Reported by GetHuman1353493
Oct 16th, 2018 - 2 mons ago
I have an issue with Brabantia too
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Seen by 2 customers so far
Similar issue to 12 others
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GetHuman1353493 started working on this issue
Oct 16th 10:14am