I have an open ticket ********. When I upgraded my files from a free to paid subscript...

GetHuman1376827's customer service issue with Box from October 2018

Help with my Box issue
The issue in GetHuman1376827's own words
I have an open ticket ********. When I upgraded my files from a free to paid subscription all my files disappeared from box.com. Engineering got involved and they have since reappeared on box.com, But, about **% of the files were also deleted from my local machine. box sync thinks my local machine is the * truth and is requiring s me to either unsync or delete the files on box.com. * However, the files on box.com is the truth. So my computer is unusable until I resolve this. I received a welcome email from box, so it thinks I am a new user, which is probably why it is trying to sync my local computer to overwrite box.com. It has almost been ** hours. I am paralyzed workwise until this is resolved. PLEASE HELP. Customer service via email is unresponsive. - hence it taking days to resolved. Is there someone I can talk to? Can we get this escalated? PLEASE
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Customer service issue
Reported by GetHuman1376827
Oct 19th, 2018 - 3 mons ago
I have an issue with Box too
Seen by 2 customers so far
Similar issue to 11 others
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GetHuman1376827 started working on this issue
Oct 19th, 2018 5:37pm
GetHuman1376827 indicated the issue is not fixed yet.
Oct 19th, 2018 5:37pm