I have an open ticket ********. When I upgraded my files from a free to paid subscript...

GetHuman1376827's customer service issue with Box from October 2018

Help with my Box issue
The issue in GetHuman1376827's own words
I have an open ticket ********. When I upgraded my files from a free to paid subscription all my files disappeared from box.com. Engineering got involved and they have since reappeared on box.com, But, about **% of the files were also deleted from my local machine. box sync thinks my local machine is the * truth and is requiring s me to either unsync or delete the files on box.com. * However, the files on box.com is the truth. So my computer is unusable until I resolve this. I received a welcome email from box, so it thinks I am a new user, which is probably why it is trying to sync my local computer to overwrite box.com. It has almost been ** hours. I am paralyzed workwise until this is resolved. PLEASE HELP. Customer service via email is unresponsive. - hence it taking days to resolved. Is there someone I can talk to? Can we get this escalated? PLEASE
GetHuman1376827 did not yet indicate what Box should do to make this right.
I have an issue with Box too
How GetHuman1376827 fixed the problem
We are waiting for GetHuman1376827 to fix the problem and share the solution with the rest of us customers.
Please help with my Box issue
Do you have a customer issue as well?
We can help you get Box's attention and get better help faster. Tap below to get started.
Having Box issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Box email you?
This email address isn't valid

Box

Customer service issue
Reported by GetHuman1376827
Oct 19th, 2018 - 25d ago
I have an issue with Box too
Fixed
Seen by 2 customers so far
Similar issue to 11 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1376827 started working on this issue
Oct 19th 5:37pm
GetHuman1376827 indicated the issue is not fixed yet.
Oct 19th 5:37pm