I have been purchasing Bose products for years, and have spent Thousands of Dollars.*Ti...

GetHuman1654264's customer service issue with Bose from November 2018

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The issue in GetHuman1654264's own words
I have been purchasing Bose products for years, and have spent Thousands of Dollars.*Till now, I have had only positive experience with BOSE.****On ** November, I purchased as a gift for my Son, a pair of headphones.***Order No was WH***********When I made the purchase, your site said that the head phones would be received within * to * business days.***Today is ** November, and when I enter the tracking details, I continue to receive “NULL”. Whatever that means.**What I do know is that the headphones have not yet been received. By this email, I am making formal request on BOSE to:**A advise the status of Order WH*********B make a goodwill gesture of either a credit against the order or provide a coupon against a future order.**I believe that goodwill is important. I can prove the I have purchased * dozen BOSE products for myself and family. I believe that goodwill should work both ways. Having misrepresented the delivery date, I trust that you will act honorably and make a meaningful goodwill gesture if you want to keep our future business.**Sincerely,*Jon Selby
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Bose

Customer service issue
Reported by GetHuman1654264
Nov 29th, 2018 - 9 mons ago
I have an issue with Bose too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1654264 started working on this issue
Nov 29th, 2018 5:37pm