I have a Bose soundtouch ** and have been unable to connect it as I'm told by Bose and...

GetHuman-smithkg's customer service issue with Bose from September 2018

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The issue in GetHuman-smithkg's own words
I have a Bose soundtouch ** and have been unable to connect it as I'm told by Bose and John Lewis I should to an Amazon Echo Alexa speaker. I want to play both in different rooms with the same music selected by Alexa or Spotify.**I was told an update was in process after a soundtouch app issue. It's now * days later and I still cannot pair the devices.***Can you advise me - If necessary call direct and*or take control to get this working correctly on my ipad.***If I cannot pair it will be returned to JLP and the reason will be Bose software which has been hugely frustrating, time consuming and ineffective so far, whatever the quality of sound.**Please help
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Bose

Customer service issue
Reported by GetHuman-smithkg
Sep 24th, 2018 - 2 mons ago
I have an issue with Bose too
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Seen by 3 customers so far
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GetHuman-smithkg started working on this issue
Sep 24th 2:28pm