Have SoundTouch ** purchased ****** (?). Running SoundTouch App on Windows * laptop...

GetHuman-ellissp's customer service issue with Bose from June 2018

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The issue in GetHuman-ellissp's own words
Have SoundTouch ** purchased ****** (?). Running SoundTouch App on Windows * laptop. The App won't open. Have not used the system for last ** months. Have not been at residence where Bose system is located. Opens with note that a problem has caused SoundTouch to stop working and will be shut down. The speaker seems to be operating properly. Two of six Pandora stations operate properly on power up. Remaining * presets are empty. Can't open App to operate system. Other info - in my notes - I have the number *C*EA* (radio station?) and my password is E****G (to App?) How do I remedy this problem? Uninstall App and re-install? Please advise. Thanks you for your assistance.
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Bose

Customer service issue
Reported by GetHuman-ellissp
Jun 9th, 2018 - a yr ago
I have an issue with Bose too
Fixed
Seen by 4 customers so far
Similar issue to 207 others
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Timeline
GetHuman-ellissp started working on this issue
Jun 9th, 2018 12:42am
GetHuman-ellissp indicated the issue is not fixed yet.
Jun 10th, 2018 1:57am
GetHuman-ellissp indicated the issue is not fixed yet.
Jun 12th, 2018 3:20am