REPLACEMENT OF NEW (DEFECTIVE) BOSCH DISHWASHER MODEL SMS**E**EU PURCHASED

GetHuman-ssbanerj's Complaint issue with Bosch from May 2019

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The issue in GetHuman-ssbanerj's own words
TRYING TO REPLACE THE DEFECTIVE DISHWASHER ... REPLACEMENT OF NEW (DEFECTIVE) BOSCH DISHWASHER MODEL SMS**E**EU PURCHASED**.)That on **-**-**** I purchased a BOSCH DISHWASHER from your BOSCH Showroom , KITCHEN MANIA A-***,CITY CENTRE * , *ST FLOOR , NEW TOWN , KOLKATA BY CHEQUE ****** of Punjab National Bank, dated **-**-**** for Rs ******-**.) That a unopened package said to contain BOSCH Dishwasher MODEL SMS**E**EU* HSN CODE ******** was received by me on **-**-****.(We handed over our existing SAMSUNG Dishwasher to the delivery people).**.) That today on **-**-**** a BOSCH Tecnician ,Mr. S. Biswas came at around **.** p.m. for Installing the BOSCH Dishwasher.He opened the unopened BOSCH Dishwasher package and connected it with water and electric connection. He started the DEMO.*At that time a huge , loud sound of banging started coming from the Dishwasher turned on.Immediately he stopped the machine and checked it from all angles . He re-sorted *placed the utensils in dishwasher given for washing DEMO and restarted the machine . Again the sound started from the Dishwasher like beating of drums!. The Technician again stopped the machine and again rechecked water and electric and all possible angles of checking points. He restarted Dishwasher again but the noise again started from the dishwasher. Next he took out all utensils and restarted the machine . But again the noise continued to come from (this)an empty Dishwasher. He consulted others engineers over phone also . But to no avail**.) That after all efforts failed to contain the loud and hideous noise emerging from dishwasher and all other checks he carried out , he came to conclusion that the machine required REPLACEMENT.**.)That the BOSCH Technician in this Installation and Service Call Report order No. ***** **** OF **-**-****, wrote “SOUND PROBLEM , MACHINE REPLACEMENT”**.) That the Technician RE-PACKED the Dishwasher before he left our residence at around **.** pm and promised to submit his report for replacement of this defective new machine today,**-**-****, itself.* *.)NOW , the undersigned will be leaving Kolkata for Mumbai on morning hours of **-**-****. I telephoned Madam Puja Gupta, Sales Executive of BOSCH Showroom , Kitchen Mania , A-***,City Centre*,*st floor, New Town, Kolkata, (from where I purchased the BOSCH Dishwasher) while the Technician was here and explained the problem to her in details and also made her hear the noise coming from the running Dishwasher machine through the mobile phone I was holding next to the body of the Dishwasher. Puja ji talked to Technician as well and was informed by technician of need to replace the machine. I told Pujaji that my Mumbai trip is due as said above.AND the imperative need to replace and install a NEW replaced Dishwasher latest by **-**-****.**.)That Pujaji assured of informing the redressal by ** pm on **-**-****.*As such I request you to ensure replacing and installing a NEW replaced Dishwasher latest by **-**-****. without fail.*I also put on record the tremendous mental harassment I faced during this event taking place. As such please take immediate urgent action in redressing this situation putting me into much trouble, agony and harassment.* (Sent from my husband"s e-mail)**WHAT BOSCH SHOULD DO : PLEASE REPLACE THIS DEFECTIVE DISHWASHER IMMEDIATELY
THAT I HAVE PAID FULL MONEY FOR A DISHWASHER. SO IT MUST BE REPLACED WITH A NEW NON-DEFECTIVE DISHWASHER

GetHuman-ssbanerj did not yet indicate what Bosch should do to make this right.

NEW . PRODUCT FOUND DEFECTIVE WHILE INSTALLING.
REPLACE IT WITH A NEW NON-DEFECTIVE DISHWASHER
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Bosch

DISHWASHER
Complaint issue
Reported by GetHuman-ssbanerj
May 21st, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 143 others
0 customers following this

Timeline

GetHuman-ssbanerj started working on this issue
May 21st, 2019 7:48am

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