Boost Mobile Customer Service Issues

Hello, my name is Shannon Birdwell. I have been a Boost Mobile customer for a year now. Unfortunately, amidst battling stage four throat cancer over the past 7 months, I seem to have lost or had my phone information stolen. Due to my ill health, I recently had to purchase a new SIM card kit to reactivate my service as I was too unwell to manage my phone for the last 3 months due to ongoing cancer treatments. While on the Boost Mobile website, I discovered that they offer free cell service through QLink Wireless as part of a government assistance program. I applied for this service due to my financial constraints from dealing with cancer. Even though my phone is fully paid for and compatible with the free program, Boost Mobile has a policy that requires 12 months of active service before switching to the government program. This policy seems unfair to me, as I urgently need access to the free service during this critical time in my life. Boost Mobile customer service has advised me to wait for another 10 months, which I find unacceptable given my circumstances. I'm reaching out for assistance as this policy could impact my ability to have a working phone when I need it the most. Your help is greatly appreciated.

I reached out to Boost Mobile customer service and spoke with two different representatives. I explained my situation from start to finish to both individuals. Towards the end of my call, I spoke with Mary whose employee ID is G59 and she identified herself as the manager. She informed me that I have to wait for 12 months with active service with Boost before they can unlock the phone that I paid for outright, even though I have no contract. I expressed my frustration as a cancer patient in a difficult situation seeking a lifeline, but unfortunately, she stated that there was nothing she could do. I am troubled by this response on multiple levels.

I purchased three sim cards for $.99 for the first month and received a free sim card kit with them. Two sim cards arrived, and we activated them without any issues. However, the third sim card had a delay. I was informed it would arrive in 2 days but never received any UPS email or tracking information. After multiple calls, assurances were given that it was in transit. Despite the sim card arriving, it didn't work. Another one arrived later, also not functional. After spending 4 hours on the phone with Boost, my phone got deactivated, and my number was transferred to my daughter's phone. Currently without phone service and with the mix-up in numbers, the situation remains unresolved as I wait until morning for assistance, which is disappointing.

I recently purchased a Boost Mobile Celero 5G along with a Wi-Fi box and a SIM kit. The Wi-Fi box arrived in good condition, but unfortunately, the SIM card kit was missing. To add to the issue, the Celero phone I received was delivered cracked and is not working. I attempted to submit a warranty claim for the phone, but I am unable to do so because I have not received the SIM card and the phone is dysfunctional, so I don't have a Boost number or PIN yet. At the moment, I only have the hotspot box, which does not have a phone number associated with it.

I am dissatisfied with the service I received after switching from T-Mobile to your company. I was promised a free phone upon switching, but never received it. Instead, I had to purchase a new phone and two separate SIM cards. The phone didn't work with the first SIM card, so I had to buy another. I ended up spending money on various fees when I shouldn't have had to. I believed I was getting an unlimited data plan as an upgrade, but I am still charged for data. Your company is now asking for an additional $50 to upgrade to the plan I thought I already had. I also paid for phone insurance that I never received. The total costs have impacted my work as I rely on my phone for work purposes. I hope you can understand my frustration and help rectify the situation by either crediting my account or reimbursing the expenses incurred.

I attempted to file an insurance claim for my broken phone, but unfortunately, it was denied. I contacted Boost support hoping for clarification. The agent told me there was never any insurance on the line, which is incorrect. I am the account holder of five lines, and only two were supposed to have insurance. I have previously filed two insurance claims for the line in question. Despite my consistent payments for insurance coverage, the agent claimed there was never insurance on my line since the beginning, which is false given my past claims. Now, I am left with a broken phone and no insurance claim approved, despite my belief that I had been maintaining insurance coverage for my device.

There is an online offer for under $69 for an Unlimited + Bundle with a Galaxy A03s phone, which includes a $25 discount, and an Unlimited plan for $40. I am a new customer without transferring a previous number. During checkout, I received a Cost Today Summary after providing all my information for the account setup and the credit card details for monthly payments. The card processing was unsuccessful, so I contacted my card company. They recommended speaking to a live agent instead of relying on automated processing. Despite trying various numbers, I was unable to reach a live person. Wondering if there is a way to share the screenshot here for assistance.

I recently signed up for Boost Mobile service, but encountered issues with a defective SIM card. Despite requesting a refund within a week of activating my account, I faced multiple challenges. After several discussions and three separate case numbers, Boost Mobile informed me that they couldn't process a refund because my account was already closed. The reasons provided for denial were confusing and did not align with my refund request. I was first told that I was not eligible for a refund as I was "never over-billed," which was not the basis of my request. The second denial cited that my refund request fell outside the 14-day window, despite the ongoing service issues. It has been a frustrating six weeks with two significant service errors and three refund denials. Any advice on how to proceed would be greatly appreciated. Thank you, Matt.

For the past four years, we enjoyed excellent service until the 5G upgrade, which caused problems with our network. Many Boost Mobile customers in our area, not just us, are experiencing the same issues. The trouble usually starts on a Friday afternoon and lasts through the weekend, leaving us without mobile data besides emergency calls. Despite prepaying our bill, we often go days without service while still paying full price. Living in rural Gypsy, West Virginia [redacted], phone connectivity is crucial, especially for someone like me who is disabled and relies on it heavily. I've searched for information on network outages but found nothing explaining these regular disruptions. It's frustrating to have to trek a mile to access Wi-Fi due to this ongoing problem. Your assistance in resolving this matter would be greatly appreciated.

I recently experienced a frustrating situation regarding transferring my old Tracfone number to a new Boost mobile phone I purchased. Boost customer service advised me to contact Tracfone to release my number, but when I reached out to Tracfone, I was informed that Boost should initiate the request. It felt like a game of ping-pong with conflicting information. Despite this, I am satisfied with my current Boost mobile phone and service. I understand you may not directly represent Boost, but any assistance is appreciated. Thank you for any help you can provide in resolving this matter.

I visited the Boost store in East Peoria, IL on Friday, the 4th at around 5:30 pm to redeem my insurance voucher for a new phone. While there, I inquired about the message that plays when I call someone. The employee explained that it was due to an unpaid bill, so I paid $42 in cash to settle it. However, I later noticed that $42 was also deducted from my debit card on the 3rd, resulting in a double payment. When I asked for a refund, I was told that refunds are not provided for payments. Can I please receive a credit on my account for next month instead?

I activated my Boost Mobile service on October 27th, but I am still without service. Despite receiving and installing the new SIM card on my iPhone XS, my phone number porting process has encountered problems. When I called the provided number for assistance, I ended up speaking to a Sprint representative, feeling as if I was intentionally redirected. After numerous frustrating calls to customer service resulting in no resolution and even being hung up on during my last call, I am now feeling extremely upset about the situation. I have remained calm throughout all interactions and believe that the treatment I have received is undeserved. I am requesting a full refund for the service that I have yet to experience.

I am trying to transfer my Boost phone number to a new carrier, but I can't find my account number which I need urgently. My bills are all digital, and I need to sign in to view them, but that requires access to my Boost mobile number for a verification code. Unfortunately, I can't receive the text verification at the moment. I now have my number transferred to Safelink for free, and I have a phone. However, I'm stuck in the process because of this issue. I need a quick solution to receive the verification code to proceed. Please kindly assist me promptly as I require the number to have an emergency phone for myself and my son. We need it in case of emergencies to call for help and access necessary resources. Please send me the account number as soon as possible. Thank you.

I have been a loyal Boost customer for many years. Recently, my payment card was compromised, and I had to update it with a new debit card for billing. However, I have been charged double for the past two months, $50 each time, despite only authorizing one payment. I have evidence of this in a screenshot from December 3rd showing the duplicate charge. When I confronted the local store about this issue, they altered the records to cover it up. Despite speaking to them multiple times, they deny any wrongdoing and even hung up on me. I am frustrated and seeking a reasonable and legal resolution. With my background as a paralegal and access to competent legal representation, I am ready to take action against these deceptive practices.

Since receiving my new phone on September 17th, [redacted], I've encountered numerous issues with it. Despite contacting customer service multiple times due to lack of service and various malfunctions, the problems persist. I recently switched my AT&T service to this new phone, retaining my phone number. However, the phone has been problematic since September. Customer service assured me my bill would be covered, but instead, I received a bill to pay. I've faced disrespectful behavior on calls, and after troubleshooting extensively, the last representative assured me my bill would be taken care of. It's unjust that I received a bill post-call. Considering the extensive problems I've faced, they should cover my bill for the last 3 to 4 months. It feels unfair, and I am frustrated by the situation.

Since September 17th, I've been experiencing issues with my new phone and service. Despite multiple conversations with customer service, my bill was not paid as promised. I've been frustrated by the back and forth, lack of resolution, and rude interactions with representatives. Just recently, the latest person I spoke to assured me that my bill would be taken care of today. I'm feeling overwhelmed by the hassle and inconvenience of this situation.

I have been a loyal Boost customer for 7 years. For 5 of those years, I never missed a payment. Unfortunately, when my sister was in ICU and I couldn't leave her side to get my paycheck, my phone got shut off the day after my payment was due. Even though I could receive calls and texts, I couldn't make any. When I called customer service to request my phone be turned on for a few hours to communicate my sister's condition to her children in Las Vegas, I was offered a new plan or a $10 discount instead of having my service restored temporarily. Due to this, I couldn't inform my sister's children of their mother's passing, and they missed their chance to say goodbye. After 7 years of loyalty and timely payments totaling around $10,[redacted], I received no help during an emergency. I don't expect anything free, just the common courtesy of having my service restored briefly. Disappointed, I will be switching carriers as I feel Boost Mobile let me down when I needed them the most. An apology for this lack of concern would be appreciated after being a faithful customer for so long.

I terminated my service with Boost Mobile in August due to poor customer service. However, I recently discovered that I was 17 days short of reaching the required time for them to unlock my phone. Despite multiple attempts, they have failed to unlock my phone. I even started a new account for the remaining 17 days, canceled it, but my phone remains locked. Additionally, Boost Mobile has continued to charge me $25 monthly, even though I requested them to stop. They claim they are not charging me, but the charges still show up on my credit card statement. I am unsure of how to proceed. Thank you.

My spouse and I recently went to the Boost store at the Hills Plaza on Patrick Street in Charleston, WV, to buy new phones and service. The salesperson we spoke to, Rihanna, was not at the store but was outside in a black jeep smoking marijuana with someone who wasn't an employee. After her break, she said she could help us. We were then told to go to the Court Street location the next day as she couldn't log in to get credit for the sale. We were disappointed by the whole situation, from her attitude to her customer service. We didn't expect Boost to allow on-the-clock smoke breaks or such disregard for customers visiting in person. Our children use Boost and have praised its coverage, pricing, and service. How does Boost address sales reps with poor customer care, and how will they win back our trust and business?

I was attempting to email Boost Mobile tech support, not realizing they do not accept emails. My only working phone is affected by the issue, making it difficult to get in touch. I've exhausted my Skype credits reaching out to them and am unable to call due to my new carrier's SIM card being locked. I have contacted Boost Mobile multiple times regarding my locked phone, even speaking with a manager, Grace, who mentioned escalating the issue but has not followed up. Despite their system showing my phone as unlocked, the third-party service Unlocking360 cannot provide the necessary codes. I have not received a resolution from Boost Mobile and can only communicate via email at [redacted] My account number is [redacted] and pin number is [redacted]. I urge them to unlock my phone or provide a replacement. William McBurnie