Boost Mobile Customer Service Issues

I have a 3G phone with Boost Mobile, and since the 5G migration in my area, I lost voice service on Nov 24. Despite being able to text, not having voice service has been difficult for me as a senior and disabled person living alone. After contacting Boost through chat on Nov 29, a representative explained that my service was affected by the migration but assured me it should be restored soon without needing a new phone. Although my Samsung J3Emerge started receiving incoming calls on Nov 30, I still can't make outgoing calls as of 2:19 PM on Dec 1. Today, with a dead car battery and appointments for the week, not being able to call for road assistance from my phone has been a serious issue. I had to ask a neighbor for help to make a call, which could have been dire in an emergency situation. I am concerned about missing calls and messages, and my phone's reliability, especially during emergencies, is crucial.

My phone's performance has been affected after inserting the 5G sim card provided, causing functionality issues even after changing my plan. Despite numerous calls to customer service, my phone is still unreliable. I now pay $45 instead of $35 for a service that is not up to par. I am unable to receive emails as before and my phone number, [redacted], does not work properly at home with the new sim card. Please resolve the phone and internet connectivity issues promptly as continued poor service may lead me to change providers. Thank you for your assistance in addressing this matter.

I have an LG Stylo 5 that was dropped multiple times resulting in a cracked screen. Following this, the screen began turning black and appeared to have liquid underneath. The next day, the screen went completely black. I charged it without knowing the battery level. Later, I found the phone had fallen off a table, leading to the screen coming off entirely. I have purchased a Galaxy A02s and wish to transfer all data including photos, videos, contacts, and Gmail account passwords. Unfortunately, I can't access the LG's data due to the screen issues. I am not tech-savvy, so I'm seeking help with activating the new phone and transferring the data. Please reach out to me on my house phone if needed.

I had a family plan with 4 lines, but recently reduced it to 2, with the intention of paying off one phone. However, I encountered challenges with my billing last month and experienced confusion trying to pay off the remaining balance this month. This led to long hold times, multiple calls, and my son's line being closed out of state. The service experience has not been satisfactory, and I am considering switching providers if these issues persist. Any assistance in resolving these problems would be greatly appreciated. Thank you.

I recently lost my iPhone 11. My car initially picked up the signal indicating it was inside the car, but after an extensive search, I couldn't find it. I could access the phone via Bluetooth in the car until it stopped working about 6 miles away from the location I visited. I assumed the battery had died. Despite searching the car again, I couldn't find the phone. It's surprising that the signal was detected for that long if the phone wasn't in the car. I'm considering that the phone might have been left at the place I visited, and the signal was still detectable 7 miles away in my car. I think it's time to report it as lost. Any advice would be appreciated.

I encountered an issue with the EBB program. Even though I already qualified, Boost Mobile's Emerios portal still shows my status as pending. I successfully submitted the required documents and was approved on the same day. My enrollment number is [redacted] and my Application ID is Q86[redacted]0. When I try to verify my eligibility by clicking "submit natver id," I receive an error message stating that my eligibility could not be validated with this Application ID. I visited the National Verifier Portal to check my eligibility status and Application ID, but it requests that I reapply, despite my previous qualification. Neither Natver customer support nor Boost Mobile support could provide a solution. Time is of the essence since the application expires tomorrow (Dec 6, [redacted]), risking the loss of my phone number. Your assistance in resolving this matter promptly is greatly appreciated.

I had insurance for my Boost Samsung Galaxy A11. When I brought the broken phone to the Boost store, they advised me to call [redacted] for a claim. Later, at the store, I was informed that the previous representative should have handled the claim, saving me from having to purchase a new phone to keep my number. The representative mentioned I could have received a replacement or repair for the broken phone with the deductible.

I experienced an unfortunate situation where both of my phones stopped working. Despite having insurance that I pay seven dollars a month for, I couldn't file a claim because the website was undergoing maintenance. This led me to have to purchase two new phones at full price, impacting my ability to pay this month's bill. I own two Motorola Pure phones and would prefer to continue using your service, but due to this incident, I am unable to afford the bill. I kindly request reimbursement for the cost of the phones and a month of service that I missed. Thank you for your attention to this matter.

I recently became a Boost Mobile customer by signing up for a $20 plan in early December, which includes 5GB of data per month. Shortly after, I upgraded to a $30 plan as I needed more data. However, it seems like I am now set for two recharges according to the Boost app - one for $20 before Jan 3, and another for $30 before Jan 7. I believe this may mean I have two plans running simultaneously. I only want to pay $30 per month for one plan, not $50 for two. Despite being assured by an online chat with Boost customer service that I am only scheduled for the $20 recharge, the app indicates otherwise. I would like to stick with just the $20 plan or ideally have one $30 recharge for the plan I prefer, discontinuing the $20 plan altogether.

Ever since switching from Virgin Mobile to Boost, my iPhone 7 Plus has been having trouble connecting to our Wi-Fi router. This problem was occasional before, but now it won't connect at all. I keep receiving a message saying "your sim card has sent you a message," but when I check, there's nothing there. I've tried all troubleshooting steps, including re-inserting the sim card, without success. It seems there's no longer live customer service available, only an automated system which isn't helpful for my specific issue. This is frustrating because my iWatch relies on my iPhone for certain functions, so if my iPhone isn't working properly, it affects my iWatch as well.

Hello, I have a 4G phone, and someone with a 3G device is trying to control my phone, possibly manipulating emails by adjusting geometric shapes at the phone's bottom. They want to switch my phone to Boost Mobile, claiming I have a 3G phone, which is not true. Boost Mobile needs to ensure my billing information is accurate as someone may have tampered with the recording suggesting my phone is 3G when it's actually 4G. Please update my data to reflect the truth that I own a 4G phone, so the phone system recognizes it correctly when I call in. Thank you.

Hello, I have a 4G phone, but someone with a 3G device is trying to take control of it, manipulating how emails are sent by altering the geometric shapes on the phone. The individual wants me to switch to Boost Mobile but I simply own a 4G phone. I want Boost Mobile to correct their recording, as it seems someone tampered with it to suggest I have a 3G phone instead of 4G. I am located in Costa Mesa, CA [redacted], USA, and despite feeling let down by those I trusted, I need the correct data about my phone in Boost Mobile's system. I believe false information was intentionally inputted to create issues for me later. I urge Boost Mobile to update their data to reflect that I have a 4G phone when I call their number, so the recording accurately acknowledges my device. Thank you.

My cell phone, [redacted], is experiencing several issues, as are the other two phones on my family plan. Following Boost's request, I attempted to address the problem from another cell phone, [redacted]. Unfortunately, midway through our conversation, we got disconnected, and I've since been unable to reconnect with a live representative. I'm reaching out for assistance to request that the support team contacts me back on the alternative number. This would enable us to finalize the troubleshooting process that the female agent and I were working on. Your prompt attention to this matter would be greatly appreciated.

I feel betrayed by my family, who have taken my kids away from me and they only proof I have is three texts they sent me regarding their actions. Unfortunately, I broke that phone and received a new one, but I had archived those messages at the time. Boost provided me with the dates and times of those texts, and Motorola advised me to contact Boost to retrieve them from the server. It is crucial for me to obtain these texts to potentially regain custody of my children and avoid legal consequences. I am desperate to reunite with my babies and hold my family accountable for their actions.

I'm using my wife's (Katy S., [redacted]) account, and she missed our monthly bill payment. Needing my phone for work, I tried to pay through My Boost. I encountered an incorrect charge of $40.24, proceeded with payment using my card, and tried to update my address. The money was deducted from our joint checking account but not applied to Boost, causing a service disruption until my wife settled the bill. Requesting a refund of $40.24 and seeking clarification on this issue. Appreciate your help.

Hello, I am seeking assistance with removing the FRP lock on my Samsung Galaxy A10e (model #A10e-SMK-A102UZKABST, IMEI #[redacted][redacted]). The seller has not been responsive to my inquiries about this issue, and I need the phone to function properly. The listing did not mention that the phone was Google FRP locked, so I would appreciate any help in resolving this matter. If the logic board also needs to be unlocked, please address this as well. Thank you.

I'm struggling to activate my original LG Monarch phone after losing my Moto Power [redacted]. Boost Mobile is giving me the runaround and won't let me use my old phone on the service. I'm considering switching services due to these issues. I purchased a phone with a broken screen that wasn't covered under warranty. Boost Mobile used to excel in all areas but now I can't even switch to a phone I bought from them.

I received the incorrect SIM card on the 7th of this month, resulting in issues with my system. I have encountered challenges dealing with the customer service representatives. I have been informed that a new phone is required, and the responsibility has been passed between Samsung and your company. The ongoing back and forth is causing financial loss as I am unable to use my phone daily. I have escalated the matter to ABC News 7 On Your Side for investigation into the business practices. How would you like to proceed with resolving this situation?

I keep receiving a text on my phone about enhanced features being enabled. It includes a confirmation ID ([redacted]-[redacted]). I find it frustrating that I have to pay $1 for answers after already investing a lot in this phone. This message started after I got a new SIM card yesterday. It's activated, but the confirmation text keeps coming, and I do not want to pay additional charges for assistance.

My Boost Mobile service has been suspended due to someone else on my plan. I paid $87 at the end of November. I tried to remove them from my plan by calling, but couldn't because I didn't have their pin code. I am the primary account holder. If my phone isn't working within 30 minutes, I will take legal action for this mistake. I have proof on my phone that my bill is paid. Boost will be sued for the months of service they've messed up on my account. You can reach me at [redacted] if the issue is resolved, otherwise contact me by email.